Customer Support Manager (offline)

Precoro is a Ukrainian product-based company that empowers businesses to leverage their procurement and spending operations. We help customers from more than 80 countries around the globe to transform their purchasing experience by replacing Excel spreadsheets, paperwork, and manual processes. We work with thousands of clients; some well-known brands are Taxfix, Gorillas, and Synevo.


Over the past 9 years, we have:

🚀 Gathered 80+ incredible specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

🚀 Helped 1000+ clients improve purchasing operations

👀 We’re looking for a solution-driven Customer Support Manager to ensure high customer satisfaction and retention.

This position is open to monitor support requests to maintain high quality and expected resolution times for customers.

Moreover, this individual will be a voice for customer needs within Precoro. If you believe that excellent customer experience is the key to business success, keep reading.

📍What You’ll Do (Responsibilities)

- Become a product expert and provide professional support to customers.
- Educate new customers about the product and services.
- Respond to clients’ queries via chats/ emails (90%), video conferences (9%), and phone calls (1%).
- Analyze the support cases and transfer them to the responsible teams.
- Provide clients with the best possible solution for their cases.

📍What We Look For (Requirements)
- Proficiency in written and oral English (C1)
- Experience in a client-facing position
- Good skills in Excel
- Analytical thinking and route cause analysis
- Detail-oriented, professional, and empathic communication
- Problem-solving skills
- High level of responsibility as we work with finance-related topics.

📍Schedule:
10:00 AM — 7:00 PM UTC+2, Monday-Friday (flexible)

📍Nice-to-have skills
- Previous experience working with customers from the UK, US, and Europe.
- Basic understanding of business and finance processes.
- Knowledge of Spanish, French, or German is a plus.
- Strive for self-development and improvements.
- Willingness to adapt and work in a dynamic environment.

✏️What we offer:
- Opportunity to work with international companies from various industries.
- Trust-based management style and ownership culture.
- Open, honest, reliable, and friendly team members.
- Offices in Kyiv and Warsaw.
- Remote, hybrid, or on-site — you choose.
- Flexible paid time-off policy.
- Competitive compensation based on your qualifications.
- Compensation for additional training.
- Medical insurance (after 6 months of cooperation).

🏃‍♂️The interview process consists of:
Intro call with our recruiter.
Test assignment.
Interview with the hiring manager.
Test days

Welcome to our energetic team! 🙌
🫶 Our HR will introduce you to the companyʼs culture. Join the Precoro team, and let’s create innovation together! 🤩

The trial period will last 3 months, after which we’ll celebrate your success and long-term journey with Precoro.

About Precoro

Precoro is one of the most successful B2B saas companies with an office in Ukraine, we have clients from more than 80 countries, growing really fast and really love our teammates. We are still small so you can see your input each day, send us your CV and we will answer all your questions.

Precoro is a global leader in cloud-based purchasing, which empowers businesses to manage direct and indirect company spending and streamline the purchasing process. The ridiculously easy-to-use platform provides complete control and visibility of the company’s spend.

We are nominated Top-10 employer of the year 2021 by MC.today and Work.ua

Please join our channel: t.me/precorocareer

Company website:
http://precoro.com/

DOU company page:
https://jobs.dou.ua/companies/precoro/