Customer Success Manager
Are you an experienced Account Manager looking for a unique opportunity to make your mark? If you’re ready to be part of a groundbreaking team, set new industry standards, and create top-tier services, this is your chance. Join us and work closely with stakeholders in the startup nation.
YOUR IMPACT:
🔹 Own Account Relationships: Take full ownership of client relationships, from spearheading the recruitment process to acting as the go-to manager for any arising issues. Build strong rapport with stakeholders and manage contract renewals.
🔹 Drive Expansion: Continuously expand your portfolio in line with company KPIs and proactively identify opportunities to grow existing contracts.
🔹 Cross-functional Collaboration: Partner with other Yozma teams to gather customer feedback and ensure client satisfaction.
🔹 Strategic Planning: Develop long-term strategic plans for VIP account management, aligning with Yozma’s expansion goals.
🔹 Customer Success: Assist new customers joining Yozma and ensure their satisfaction with our services.
🔹 Revenue Protection: Safeguard existing revenue streams, while identifying new opportunities and potential risks.
ABOUT YOU:
🔸 Client-Facing Experience: You bring 3+ years of client-facing experience, whether in sales, account management, or success management, with a focus on startups and high-tech companies.
🔸 Communication Expertise: Your communication and writing skills are top-notch.
🔸 Tech-Savvy: You’re tech-savvy with strong analytical and technical capabilities.
🔸 Problem-Solver: You’re resourceful and thrive on finding solutions independently.
🔸 Account Portfolio Management: You’re adept at managing a portfolio of accounts, with a strong emphasis on renewals and upsell conversations.
🔸 Relationship Building: Excellent people skills are a must, as you’ll be building and nurturing working relationships with global employees.
🔸 Fluent in English: You are a proficient English speaker.
A PLUS IF YOU HAVE:
Outsourcing/Outstaffing Experience
What We Offer:
Competitive Salary: Compensation designed to help you focus on your projects and personal growth.
BIG Ambitions: We are ambitious, and proactive, and love challenging the status quo.
Commitment to Excellence: We uphold the highest standards of accuracy and accountability.
Collaborative Environment: We are on this journey together, ready to collaborate and empower each other for success.
Execution Excellence: We are committed to execution, delivery, and excellence in everything we do.
Join us and be a part of a dynamic team that’s rewriting the rules of the game in account management!
YOUR IMPACT:
🔹 Own Account Relationships: Take full ownership of client relationships, from spearheading the recruitment process to acting as the go-to manager for any arising issues. Build strong rapport with stakeholders and manage contract renewals.
🔹 Drive Expansion: Continuously expand your portfolio in line with company KPIs and proactively identify opportunities to grow existing contracts.
🔹 Cross-functional Collaboration: Partner with other Yozma teams to gather customer feedback and ensure client satisfaction.
🔹 Strategic Planning: Develop long-term strategic plans for VIP account management, aligning with Yozma’s expansion goals.
🔹 Customer Success: Assist new customers joining Yozma and ensure their satisfaction with our services.
🔹 Revenue Protection: Safeguard existing revenue streams, while identifying new opportunities and potential risks.
ABOUT YOU:
🔸 Client-Facing Experience: You bring 3+ years of client-facing experience, whether in sales, account management, or success management, with a focus on startups and high-tech companies.
🔸 Communication Expertise: Your communication and writing skills are top-notch.
🔸 Tech-Savvy: You’re tech-savvy with strong analytical and technical capabilities.
🔸 Problem-Solver: You’re resourceful and thrive on finding solutions independently.
🔸 Account Portfolio Management: You’re adept at managing a portfolio of accounts, with a strong emphasis on renewals and upsell conversations.
🔸 Relationship Building: Excellent people skills are a must, as you’ll be building and nurturing working relationships with global employees.
🔸 Fluent in English: You are a proficient English speaker.
A PLUS IF YOU HAVE:
Outsourcing/Outstaffing Experience
What We Offer:
Competitive Salary: Compensation designed to help you focus on your projects and personal growth.
BIG Ambitions: We are ambitious, and proactive, and love challenging the status quo.
Commitment to Excellence: We uphold the highest standards of accuracy and accountability.
Collaborative Environment: We are on this journey together, ready to collaborate and empower each other for success.
Execution Excellence: We are committed to execution, delivery, and excellence in everything we do.
Join us and be a part of a dynamic team that’s rewriting the rules of the game in account management!
About YozmaTech
YozmaTech is a large company that is a leading outsourcing center in software development and IT solutions for the first-class technological companies and start-ups in Israel.Our team is hundreds of talented Ukrainian developers who became the authors of innovative products.
Our clients come from different industries and domens: Banking & Fintech, High Tech, Healthcare, Retail & E-commerce, Marketing, Gaming etc.
Yozmatech Key Facts
• Expertise and Stability – 15+ Year in IT industry
• Big Family – more than 100 team Members
• Work wherever you like – remote or in one of 4 Offices in Ukraine and Europe
• Big long-term clients – 40+ Projects in progress
• Keep growing – 30+ vacancies are open right now
Company website:
http://www.yozmatech.com/
DOU company page:
https://jobs.dou.ua/companies/yozma-tech/
Job posted on
7 April 2024
378 views 117 applications
378 views 117 applications
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