Support Manager (German and English languages) (offline)
We are a fast-growing gaming company with 10 large, established B2C (gaming) brands.
Our company was founded in 2020 by a group of talented top managers, and now we are 500+ people!
We are regular participants of international events in Europe and America, our brands are respected and popular among customers.
Due to the expansion of the department we invite you to join our team ! We are in search of a Support Manager who will be responsible for providing timely assistance and support to our customers in the Portuguese market.Our goal is to provide our customers with the best service and we are looking for candidates who are able to provide high quality standards, respond effectively to queries, maintain a high level of customer satisfaction.
If you have excellent communication skills, you know how to keep calm when a customer is frustrated about something:) we invite you to join our team!
We expect:
Knowledge of German and English
Customer focus.
Skills of quick decision making in multi-tasking conditions.
Experience in a CRM system is desirable, trainable.
Experience in customer service on chatbots is desirable but not mandatory.
We offer:
Training and the opportunity to grow professionally.
Remote work anywhere in the world.
Great company culture and an experienced team ready to help in any situation.
Corporate events and parties.
Paid vacation, sick leave.
Shift schedule 2 day shifts/ 2 weekends/ 2 night shifts/ 2 weekends
Responsibilities:
Respond promptly to customer inquiries via text chats (internal CRM).
Advise customers on technical, financial or other questions regarding our product.
Achieve personal financial and customer service department plans.
Provide necessary information to internal company departments as needed to improve the product.
Our company was founded in 2020 by a group of talented top managers, and now we are 500+ people!
We are regular participants of international events in Europe and America, our brands are respected and popular among customers.
Due to the expansion of the department we invite you to join our team ! We are in search of a Support Manager who will be responsible for providing timely assistance and support to our customers in the Portuguese market.Our goal is to provide our customers with the best service and we are looking for candidates who are able to provide high quality standards, respond effectively to queries, maintain a high level of customer satisfaction.
If you have excellent communication skills, you know how to keep calm when a customer is frustrated about something:) we invite you to join our team!
We expect:
Knowledge of German and English
Customer focus.
Skills of quick decision making in multi-tasking conditions.
Experience in a CRM system is desirable, trainable.
Experience in customer service on chatbots is desirable but not mandatory.
We offer:
Training and the opportunity to grow professionally.
Remote work anywhere in the world.
Great company culture and an experienced team ready to help in any situation.
Corporate events and parties.
Paid vacation, sick leave.
Shift schedule 2 day shifts/ 2 weekends/ 2 night shifts/ 2 weekends
Responsibilities:
Respond promptly to customer inquiries via text chats (internal CRM).
Advise customers on technical, financial or other questions regarding our product.
Achieve personal financial and customer service department plans.
Provide necessary information to internal company departments as needed to improve the product.
About PRO Gaming Software
We are a fast growing gambling company with 10 major established B2C (gaming) brands. Our company was founded in 2020 by a group of talented TOP managers and now we are 500+ people!We are a regular participant in international events in Europe and America, our brands are respected and popular among customers.
We offer a dynamic, innovative and friendly work environment in a stable and profitable company. Connect to your story!
Company website:
https://progamingsoftware.com/
DOU company page:
https://jobs.dou.ua/companies/gaming-software-ltd/
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