Incident Manager/2nd line Technical Support Engineer (offline)

Hi guys! 👋
We`re inviting an incident manager to our IT product team who understands what stages this management includes and how important this role is in solving problems for a business. The speed of elimination and decision-making depends on you, it is you who will play a connecting role, therefore, if you aren`t afraid of challenges and are proud of successfully closing cases, then we are definitely on the path. 

So, if you feel the match, hurry up apply ✅

Your main tasks:

- monitor system components on production environment
- participate in investigations and root cause analysis
- lead the process of incident management
- request and manage API changes based on third party requests
- provide technical assistance for other departments
- process incoming tickets
- prepare the documentation or FAQ for other depts by request
- comply to SLA requirements during incident management

Our expect:

- experience within Incident management or Integration
management or API management
- sufficient technical knowledge (network routing, REST API, log
analysis)
- practical experience with SQL language
- B2 speaking/writing level of English or higher
- being able to "get stuff done"
- good team player
- experience in the iGaming industry will be considered an
advantage

We offer:

— an office in the center of Riga with a Playstation room (first time, then hybrid)

— Full-time work with a flexible schedule and no Time Tracker

— a competitive rate with an annual review

— official employment

— 100% sick-day & vacation pay

— medical insurance (including dentistry)

— gym compensation (or other activities: yoga, swimming pool, etc.)

— budget for development and training at the expense of the company

— bonuses and gifts for significant dates and holidays

— modern and high-quality equipment

— English/Latvian courses

— Team-building events

— corporate party (summer and New Year’s)

We`ll also help you with relocation if you accepted our offer from other countries