Customer Success Manager (Meta Ads / eCommerce) (offline)

Adwisely is a marketing solution that supports medium-sized direct-to-consumer brands in promoting their products on major online advertising platforms. We’re proud partners with Meta Marketing and Google.

Currently, we’re seeking a Customer Success Manager to oversee the success of Meta Ads for a specific customer segment. Our customers are rapidly growing eCommerce DTC brands based in the US, UK, CA, AU.

What you will need to do
1) Helping Clients Grow Sales Online: Guide clients strategically to figure out the best ways boost shop sales via Meta Ads based on client’s business goals.
2) Improve Ad Performance: Enhance the performance of advertising accounts to ensure a consistently high Return on Advertising Spend (ROAS).
3) Maintain Communication: Keep clients informed about progress by providing regular updates, ensuring effective communication.
4) Handle Customer Inquiries: Respond promptly to customer inquiries, addressing their concerns swiftly (ASAP) for a satisfactory resolution.
5) Stay Updated & Certified: Getting certified every year to stay super knowledgeable about Meta Ads and maintain a high level of expertise.
6) Report: Give the manager regular updates on how everything is going based on your KPIs.

Requirements and Skills:

Shopify and Meta:
- experience working with ad technologies and solutions tailored for e-commerce (such as Catalog Ads, Dynamic ads, Advantage+ Shopping Ads etc.)
- experience in installing Meta Pixel and implementation of Conversion API integration for Shopify stores

Customer Communication:
- speak and write in English fluently
- experienced in delivering proactive, high-quality customer support via email or chat via platforms like Intercom
- enthusiastic about engaging and communicating effectively with clients
- able to sustain mental resilience during conflicts and adept at transforming them into positive outcomes.

Paid Ads:
- experience working in a digital advertising agency
- experience in developing and executing ad strategies to enhance online store Return on Ad Spend (ROAS) and Sales
- $200k+ worth of Meta ads managed for online stores (ideally DTC brands built on Shopify) based in US, UK, CA, AU or EU

What we offer
- opportunity to run digital ads for fastest-growing DTC brands you’ll love to work with
- competitive salary with opportunity to earn more based on KPIs
- flexible schedule and ability to work remotely

About Adwisely

Adwisely (formerly RetargetApp) is a marketing solution that helps e-commerce businesses promote their products on the biggest advertising platforms. Adwisely automatically creates and optimizes effective advertising campaigns.
Our company has been a proud Meta Marketing Partner since 2016 in Ukraine. With us, you can develop a product together with the best Facebook Ads experts in the world and get a chance to work with new technologies before their public release.

Company website:
https://adwisely.com/

DOU company page:
https://jobs.dou.ua/companies/adwisely/