Customer support representative (German speaking)
Do you want to find a job where you can constantly improve your German skills? Are you genuinely happy to help people? Do you dream of being part of a big project and contributing to the development of a company from the very beginning? Then let's get to know each other!
Who are we?
Artesa is an international multi-product IT company with expertise in traffic generation. In less than 2 years, we have burst onto the scene and taken top positions in the field of educational projects in the DACH market. We are now opening up new niches and regions.
Briefly about us:
- We have become the only profitable company, not founded by Germans, in our niche in the DACH market.
- Initial investments in the company amounted to about 250 euros, and in 2 years, we reached a turnover of 600,000+ exclusively from company revenues.
- Our sites are among the top 3 in Germany, top 1 in Austria, and top 2 in Switzerland.
- Despite the challenges, we have achieved a 3.5x turnover growth in the last year and started expanding into new markets.
Who are we looking for?
A Customer Support Agent who can solve customer problems and understands what empathy and proactivity mean.
What do we offer?
- Competitive salary consisting of a fixed rate and bonuses.
Official employment (sole proprietorship, 3rd group).
- Fully remote work, suitable for those temporarily or permanently residing in another country.
- A dynamic environment where you see the results of your work clearly and don't just perform mechanical actions.
- Opportunities for career growth. Take responsibility and grow with us.
- Flexible schedule: 5/2 (possible weekend shifts) - choose your start time from 10:00—12:00 to 19:00—21:00 (+ one-hour lunch break).
- 18 paid vacation days + 5 days off.
- 5 sick leave days without medical confirmation and up to 30 days of sick leave with medical confirmation.
Your main task will be to communicate with customers, answer their questions, and provide information about order fulfillment.
In addition, your tasks will include:
- Understanding the needs of each customer to build a personal connection and provide quality support.
- Monitoring order fulfillment to ensure customer satisfaction.
- Managing a team of freelancers: motivation, control, and support.
Our ideal candidate:
- Has proficiency in the German language at a native level (written and spoken at least C1).
- Has a stable internet connection.
- Has their own computer/laptop and a quiet workspace without unnecessary noise.
- Is responsible at work and pays attention to details and deadlines.
- Learns quickly and shows initiative.
- Is communicative, stress-resistant, and self-disciplined.
Experience in the following areas would be an additional advantage (though not mandatory):
- Entrepreneurial business or work in startups.
- Customer support in German-speaking markets.
- Education, participation in Work&Travel programs, internships, or conferences in German-speaking countries.
At Artesa, you can develop, influence the company's development, and work in a comfortable and flexible environment.
We prefer applications with a cover letter, so don't forget to attach it and share information about yourself and your experience. Don't hesitate and join our team now!
Who are we?
Artesa is an international multi-product IT company with expertise in traffic generation. In less than 2 years, we have burst onto the scene and taken top positions in the field of educational projects in the DACH market. We are now opening up new niches and regions.
Briefly about us:
- We have become the only profitable company, not founded by Germans, in our niche in the DACH market.
- Initial investments in the company amounted to about 250 euros, and in 2 years, we reached a turnover of 600,000+ exclusively from company revenues.
- Our sites are among the top 3 in Germany, top 1 in Austria, and top 2 in Switzerland.
- Despite the challenges, we have achieved a 3.5x turnover growth in the last year and started expanding into new markets.
Who are we looking for?
A Customer Support Agent who can solve customer problems and understands what empathy and proactivity mean.
What do we offer?
- Competitive salary consisting of a fixed rate and bonuses.
Official employment (sole proprietorship, 3rd group).
- Fully remote work, suitable for those temporarily or permanently residing in another country.
- A dynamic environment where you see the results of your work clearly and don't just perform mechanical actions.
- Opportunities for career growth. Take responsibility and grow with us.
- Flexible schedule: 5/2 (possible weekend shifts) - choose your start time from 10:00—12:00 to 19:00—21:00 (+ one-hour lunch break).
- 18 paid vacation days + 5 days off.
- 5 sick leave days without medical confirmation and up to 30 days of sick leave with medical confirmation.
Your main task will be to communicate with customers, answer their questions, and provide information about order fulfillment.
In addition, your tasks will include:
- Understanding the needs of each customer to build a personal connection and provide quality support.
- Monitoring order fulfillment to ensure customer satisfaction.
- Managing a team of freelancers: motivation, control, and support.
Our ideal candidate:
- Has proficiency in the German language at a native level (written and spoken at least C1).
- Has a stable internet connection.
- Has their own computer/laptop and a quiet workspace without unnecessary noise.
- Is responsible at work and pays attention to details and deadlines.
- Learns quickly and shows initiative.
- Is communicative, stress-resistant, and self-disciplined.
Experience in the following areas would be an additional advantage (though not mandatory):
- Entrepreneurial business or work in startups.
- Customer support in German-speaking markets.
- Education, participation in Work&Travel programs, internships, or conferences in German-speaking countries.
At Artesa, you can develop, influence the company's development, and work in a comfortable and flexible environment.
We prefer applications with a cover letter, so don't forget to attach it and share information about yourself and your experience. Don't hesitate and join our team now!
About Artesa
Artesa is an international tech company that develops successful educational products in the European markets. We produce high-quality essays and help students in unlocking time for something of greater significance.Company website:
https://www.linkedin.com/company/artesa-info/
Job posted on
23 April 2024
94 views 5 applications
94 views 5 applications
$400-699
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