Support Manager ( Support Betting with English and Germany language) (offline)

Pro Gaming Software LTD is a fast-growing iGaming company with 10 major established B2C (gaming) brands. Founded in 2020 by a group of talented top managers, our company now has over 500 employees. We regularly participate in international events in Europe and America, and our brands are respected and popular among customers. Pro Gaming Software LTD offers a dynamic, innovative, and friendly work environment in a stable and profitable company. Join us and be part of our story!
Role Description

This full-time remote role is for a Support Manager with Germany language skills. As the Support Manager, you will be responsible for managing a team of support agents and ensuring the highest level of customer service . Your day-to-day tasks will involve responding to customer inquiries, resolving technical issues, and managing all aspects of customer service operations.
Shift work schedule - 2 day shifts (from 9:00 a.m. to 9:00 p.m.) / 2 weekends/ 2night shifts (from
9:00 p.m. to 9:00 a.m.) / 2 weekends. Kyiv time

Qualifications

Fluent in English and Germany both spoken and written
Experience in customer service, preferably in the gaming industry
Ability to manage and motivate a team effectively
Excellent communication and problem-solving skills
Strong organizational and time-management skills
Flexibility to work in a fast-paced and dynamic environment
Bachelor's degree or higher in a relevant field
Ready for night shifts

About PRO Gaming Software

We are a fast growing gambling company with 10 major established B2C (gaming) brands. Our company was founded in 2020 by a group of talented TOP managers and now we are 500+ people!

We are a regular participant in international events in Europe and America, our brands are respected and popular among customers.

We offer a dynamic, innovative and friendly work environment in a stable and profitable company. Connect to your story!

Company website:
https://progamingsoftware.com/

DOU company page:
https://jobs.dou.ua/companies/gaming-software-ltd/