Systems and Network Analyst

Our client is a rapidly growing team of engineers building simple, functional, and most importantly, useful privacy and security products used by millions of people.
Their ambition is to transform the Internet with easy-to-use yet powerful tools that will enable anyone to bypass censorship, access geographically restricted content, and minimize the impact of marketers, criminals, and surveillance. Among the client's flagship software products are proprietary (true!) VPN, a DNS-based Internet content filtering solution, and others.

On behalf of our client we are looking for a Systems and Network Analyst whose main responsibility will be to ensure the availability and stability of production systems. With team members around the globe, our client needs a person capable of organizing him/herself and of working autonomously. Clear communication is key to working within the client's multidisciplinary team, and being able to self start and self motivate is required. And curiosity of course, to learn, experiment, and discover.

Primary Responsibilities:

- Monitoring customer facing vpn/proxy infrastructure for any potential issues
- Diagnosing and performing basic troubleshooting of any network issues that arise
- Running diagnostic tests to monitor the interaction between computers, servers, modems, and routers
- Assist customers with setup and troubleshooting of VPN and DNS issues:

-- Installation and troubleshooting of custom DNS resolvers on a router
-- Being able to look at customer traceroutes and identifying what's happening
-- Escalate billing or advanced issues to senior systems team members

- Perform recurring review and analysis tasks on systems and network performance
- Liaison with service providers / vendors on a daily basis to resolve networking issues
- Collaborating with the infrastructure team to develop and maintain network infrastructure
- Possibly join an on-call rotation to respond to incidents that impact the availability of all services
- Act as a front line helpdesk for all internal staff
- Constantly use our products and suggest or implement improvements

What You Will Learn (if you don't know it yet):

- How censorship (and our anti-censorship mechanisms) works
- How to triage real world global scale network problems
- Exposure to how ISPs operate globally
- A unique under the hood view of how the internet works
- Day to day interfacing and mentorship with senior engineers

"Must Have" Requirements:

- 2+ years of demonstrable experience of successful work in a similar role
- Experience with the Linux Operating System:

-- Understanding of file systems and permissions
-- Understanding of firewalls (iptables)
-- Understanding of system management (systemd)

- Experience with systems command line tooling (tracert, dig, tcpdump, ps, top, etc)
- Good understanding of networking concepts (OSI model, TCP/IP, IP Addresses and Subnetting, Application layer protocols)
- Advanced or higher level of English

Additional Technical “Nice to Haves”:

- CompTIA A+ certification
- CompTIA Network+ certification
- RHEL or some kind of Linux certification

The Company Offers:

- Work with successful products with a multi-million audience
- Long-term employment with possibilities for professional growth
- Fully remote work
- Flexible schedule
- 13 days of paid vacation
- regular performance reviews
- Strong engaged international team (level Senior+)
- Possibility to influence the product and implement your ideas
- If you are interested in hacking, computer security, data protection - you will learn a lot.
- Little to no bureaucracy

About Launch & Scale

We are a boutique software development studio with expertise in helping tech startups seeking product-market fit or scaling product adoption

Company website:
https://launchandscale.net/