Customer Support Specialist

We are looking to hire young and fun people, fluent in English with no or minimal accent who have clear communication skills.

Shift:
11 am - 8 pm, GMT

Responsibilities:

1. Effectively address customer inquiries via chat & email
2. Monitor and respond to feedback on social media
3. Maintain professionalism when owning customer interactions
4. Take responsibility for your work
5. Identify, document, and follow up with engineers on product bugs and features
6. Identify trends in customer requests and suggest improvements to processes and products
7. Collaborate with members of other teams

Requirements:

1. A strong natural will help other people
2. Fluency in English with no or minimal accent and clear communication skills
3. Motivation and passion for getting work done properly
4. Ability to learn quickly
5. Attention to detail
6. Discipline and a strong work ethic
7. Genuine curiosity about people and business
8. Young, trendy, and fun

Benefits
1. Great compensation package based on your experience and company-wide benefits.
2. Self-development plans and assistance.
3. A demanding and satisfying startup environment that facilitates rapid personal growth, fueled by a fusion of Silicon Valley Engineering culture and the founding team’s work ethics.
4. Our business - Internet of Things + SaaS for thousands of users, and everything that can be imagined is here: hardware, firmware, backend, apps, video streaming, payments, chatbots, ML.
Flexible Hours.

We only work with people who are excited and take pride in the work they do.

Petcube makes the best pet cameras and software, connecting people to their pets. Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy.
If you are interested and believe you might be a fit for this position, please apply.

About Petcube

🐾Petcube is a worldwide leader in connected pet cameras and software. Its products allow people to take care of their pets remotely, by seeing, talking, playing, and treating them. Petcube connects pets to the internet, understands them through machine learning, and provides a platform for other pet products and services.

🐾 Founded in Kyiv in 2013, Petcube was funded on Kickstarter and became one of the most successful crowdfunding pet products in history. Since graduating from the prestigious Y-Combinator incubation program, Petcube has gone on to launch two additional products, Petcube Play and Petcube Bites, as well as a cloud video recording service, Petcube Care. Petcube products are available online and in stores including Brookstone, Best Buy, and Petco

🐾Petcube cameras are leading Pet Supplies category with Best Seller badge on Amazon US. Their quality is backed with a high user rating of 4.2+ stars. Apart from the US, Petcube products are sold in Canada, Australia, UK, Germany. In 2022 most of the European countries will make the distribution list.

🐾Company improves pet parents' life with technology. Petcube cameras have won multiple Red Dot awards for outstanding product design. They were seen on Ellen, Oprah, TODAY shows, reviewed by top media outlets.

Here are our official pages:
Our Youtube: https://www.youtube.com/c/PetcubeInc
Our Instagram: https://www.instagram.com/petcube/?hl=en
Our Twitter: https://twitter.com/Petcube

Company website:
https://petcube.com/

DOU company page:
https://jobs.dou.ua/companies/petcube-inc/