Customer Service Representative (Portuguese Language) (offline)

Requirements:
— Can-do attitude;
— Portuguese (Native proficiency) and English (Professional proficiency);
— Customer care experience (would be a plus);
— The right attitude, accurate, hard-working, attentive to details, and self-organized person;
— Flexibility on working hours and days (work by shifts);
— Proficient in MS Office;
— Persuasive Speaking Skills & Patience.

Will be a plus:
— Personal or professional experience with iGaming.

We offer:
— Being a part of an international team focused on excellence in product development;
— Support from colleagues and automatization of time-consuming processes;
— High-level compensation and regular performance-based salary and career development reviews;
— Unlimited vacation and sick leave policy;
— Compensation for courses, conferences, workshops, etc.;
— Education Foundation in learning something new (professional or indeed personal interest);
— Summer corporate retreat and regular team-buildings;
— Free corporate online sports trainings;
— Referral program for employees.

Responsibilities:
— Deliver high-quality services to our customers;
— Customer care via chat, emails, and over the phone;
— Help customers with complaints and questions;
— Cold calls for potential customers;
— Provide expert answers for customers;
— Checking Player transactions.

(Full training will be provided)