Helpdesk Duty Support Engineer (offline)

Sippy Software develops and operates cutting-edge telecoms services & software.

At Sippy Soft we aim for two things:
building/operating great communications software and services
providing in-depth help to our customers to make sure they are successful.

As a Support Engineer, you will be a key part of a team dedicated to helping customers navigate our VoIP products.

We are looking for people who love working with computer software, solving customer problems and want to be part of a fast-growing, industry-leading technology company.

As a Support Engineer, you will become an expert in our product portfolio, our VoIP Softswitch, VoIP protocols, using our help desk, and telephone systems.

Responsibilities include, but are not limited to
Supporting Sippy Software clients
Taking part in system maintenance, migration and upgrade activities
Taking part in testing and education of new system features

Requirements
Strong written and oral English
Intermediate knowledge of Linux / FreeBSD administration
Working knowledge of TCP/IP and network administration on Unix systems
Customer oriented, enjoys working with people to solve technical issues
Intermediate knowledge of sql

About Sippy Software

Sippy Software, Inc. is a leading developer of carrier-grade (class 4 / 5) Softswitch technology for next-generation Internet Telephony (VoIP) providers.

Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform. This call-control software package enables service providers to build scalable and reliable VoIP networks. Based on the Session Initiation Protocol (SIP), it offers a full array of call-routing capabilities to maximize performance for both small and large packet voice networks.

Sippy currently handles more than 4 billion minutes of traffic, across thousands of client networks in more than 100 countries worldwide, assisting new ITSPs to launch on a weekly basis and contributing significant advancements to many open-source SIP projects.

How to apply

To apply for this position, please send a PDF copy of your resume and include a cover note in the body of your email. Applicants should avoid sending their cover letters as an attached document.

About Sippysoft

Sippy Software is one of the leading developers of next-generation technology for providers of Internet Telephony (VoIP) throughout the world. We provide several SIP-based products and solutions for VoIP carriers, that include Softswitch, Pre-paid Calling Cards, Call Shop and Web Phone.

Sippy Software also offers consulting, custom software development and support for VoIP-related systems.

Company website:
https://www.sippysoft.com/

DOU company page:
https://jobs.dou.ua/companies/sippy-software/