Level 1 Support engineer (Night shifts) (offline)

At the moment, we are looking for engineers for the project which consists of Symbiont Tec Suit, a data analyzer and an app that provides an overview of the body’s data relevant to training. The project is a combination of electrical stimulation therapy with electrical muscle stimulation with real-time measurements. It also evaluates and coaches (by means of EMS device) plus there’s an app that supports users in all aspects of training.

What you bring along:
-1+ years of experience in a job in the IT (or related to IT) market;
-Good understanding of computer systems;
-Ability to diagnose and resolve basic technical issues;
-Excellent communication skills;
-Customer-oriented and cool-tempered;
-English – Upper-Intermediate or higher.

This is your mission:
-Serve as the first point of contact for customers seeking technical assistance -over email;
- Perform remote troubleshooting through diagnostic techniques;
- Determine the best solution based on the issue and details provided by customers;
- Walk the customer through the problem-solving process;
- Direct unresolved issues to the next level of support personnel;
- Follow-up and update customer status and information;
- Pass on any feedback or suggestions by customers to the appropriate internal team;
- Identify and suggest possible improvements on procedures.

Nice to have:
- Background knowledge of AWS (EKS);
- Basic understanding of Kubernetes (restarting deployment/pods);
- Basic monitoring skills (Grafana).

Your benefits:
- Flexible remote policy;
- Reimbursement of education and certification;
- Medical insurance and sports services compensation;
- Paid out of reach, sick days and public holidays;
- Language school on site;
- Accounting and legal support.

About Avenga

We are a global team of IT experts. We consult, design, engineer and deliver real-world reliable solutions with fast results. We know how to work smoothly and have a lot of fun together. With over 4300+ professionals on board, Avenga maintains a total of 31 locations in Europe, Asia, Latin America and the USA.

We are part of pharma & life sciences, insurance, fintech, automotive and real estate projects. We provide IT consulting services and deliver strategy, customer experience, solution engineering, managed services and software products.

Avenga Ukraine is a team of 1300+ skilled professionals located at 9 development labs in Lviv, Kyiv, Kharkiv, Vinnytsia, Cherkasy, Khmelnytskyi, Lutsk, Ivano-Frankivsk and Poltava. We strive to build a team of skilled professionals with diverse backgrounds enjoying their job and the company environment.

Join us to get your competitive advantage!

Company website:
https://www.avenga.com/career/ukraine/

DOU company page:
https://jobs.dou.ua/companies/avenga