Customer Support Representative (German+English) (offline)

Responsibilities:

Support English- and German-speaking customers by phone and emails, explaining to them every detail related to our products.
Updating customer details in our CRM system.
Onboarding new customers, showing them how to work with our products.
Working closely with the local and international sales departments on improving services and products and delivering customers’ wishes and ideas to our development department.
Assisting in implementing our marketing and sales campaigns.

Needed:
English Native + German (C1) Full Professional proficiency or
German Native + English (C1) Full Professional proficiency
Experience in Customer Support
Experience with IT software or technical affinity
Experience in sales or affinity with sales (Cross-/Up-Sales/Retention)

As a plus:
Knowledge of business management desirable (B2B)
Experience in dealing with Amazon professionally.
Other language skills (French or Spanish would be the cherry on the cake).

We offer:
Remote job in a friendly team
Fixed working day
Direct contract with a company from Germany
Regular contract payment in EUR on the first days of a month.
Paid 21 days of vаcation and 10 sick leaves
Insurance

About

SellerLogic’s mission is to develop new, smart, and future-oriented solutions for the constantly growing e-commerce market. SellerLogic inspires the industry with its solutions: two dynamic tools that can be linked to the Amazon seller account with just a few clicks — SellerLogic Repricer and SellerLogic Lost & Found. These two smart tools automatically generate more sales and release more time, so that Amazon sellers can work more efficiently and maximize their profits. And according to T3N, with our tools for Amazon, we are one of the guarantors of marketplace success for retailers. And further smart solutions for retailers are coming soon

About SellerLogic

SellerLogic’s task is to develop new, smart and future-oriented solutions for growing e-commerce market. We inspire the industry with our tools: the current portfolio consists of the SellerLogic Repricer and SellerLogic Lost & Found — two dynamic solutions that can be linked to the Amazon seller account with just a few clicks and automatically ensure more sales and save more time. According to t3n, both tools are guarantors of market success for Amazon retailers. You can become a part of our team and help us with further growth and with the development of new, future-oriented e-commerce solutions for online retailers.

Our main office is located in Dusseldorf and we also have a team of remote developers from different countries. We are looking forward to your application.

Company website:
https://www.sellerlogic.com/de/

DOU company page:
https://jobs.dou.ua/companies/sellerlogic-gmbh/