Client Success Manager (offline)

Corewide is a DevOps service company, founded in 2015. We are searching for a smart, well organized and communicative person with good written and spoken English to join us as a Client Success Manager. This person must have B2B sales, account management or project management skills and experience. The role includes a lot of communication with our clients, ensuring timely delivery, high quality reporting and a bit of paperworks. Maintaining loyalty, fostering great relationships, providing guidance on our services and supporting our clients on their journey with Corewide.

Duties:
- Client relationships management and operations
- Pre-sales research and planning
- Pre-sales support and coordination
- Building trust and credibility
- Delivery planning, coordination and improvement
- Acting as a primary point of contact for the client
- Projects cost tracking
- Detecting upsell opportunities
- Collecting feedback and analyzing data to improve customer experience
- Post-delivery support

Skills:
- Essential
- Good English (B2+)
- Proven relevant B2B experience (sales/account management, project/delivery management)
- Organizational accuracy and time management
- Business communication and negotiation
- Active listening and seeking to understand
- Empathy and high emotional intelligence
- Understanding complex services delivery cycle
- Expectations setting and management
- Basic project management

Would be a plus:
- Advanced reporting and presenting
- Perfect spoken and written English
- Basic legal paperwork experience
- Understanding DevOps basics

What we don't expect:
- Cold sales of any kind
- Solid technical expertise and consulting
- Complex project management

We offer:
- Remote-first working model (with office in Kharkiv available)
- Accounting support
- Tax compensation
- Paid sick leaves and vacations
- Flexible working schedule
- English classes
- Health insurance
- Sports compensation
- Educational budget
- Great corporate events

About Corewide

Founded on April 1, 2015, Corewide has firmly established its mark in the dynamic DevOps landscape. Driven by a team of DevOps and automation professionals, we’re all about precision, speed, and engineering finesse. Our commitment is to deliver impeccable DevOps services each time, every time.
Our suite of services is as extensive as it is profound. From setting up the infrastructure, weaving tailored CI/CD pipelines to cloud cost optimization, and offering unrivaled SRE services – we've got it all under one roof. Through the years, our collaborations with startups and SME sectors, eCommerce, media, fintech, and logistics have painted a vivid picture of our versatility.
To us at Corewide, DevOps is more than coding and operations; it’s a mindset, a philosophy. Central to this is seamless communication. This belief anchors our adoption of HumanOps as a foundational policy. Remember, it's not just about systems, it's about the dynamic minds behind them. Our team is the embodiment of this synergy – a harmonious mix of tech-savvy, accountability, keen business sense, and unwavering dependability.
At Corewide, we don’t just follow the DevOps wave; we set its direction.

Company website:
https://corewide.com