Customer Support Manager (Spain) (offline)
A Technical Support Representative is required to join our growing team, to provide support to our clients in Spain using remote tools, telephone and email, supporting our Workforce Management Software Solutions .
Requirements/Technical Experience for the Ideal Candidate:
Knowledge Spanish language (C1)
Knowledge of basic I.T. concepts, IP and broadband
Logical thinker with multi-task skill set
Web Applications support
Attributes:
Confident and Passionate about their job
Solution focussed with the ability to work to drive change
Ability to take on new roles, assignments and responsibilities as needed
Excellent people interaction skills and communication skills both verbal and written
Extraordinary attention to detail in case management, follow-up and follow-through
Job Responsibilities:
Gathering Client’s Information, determining the issue and working with the team to resolve the problem
Resolve customer queries through diligent research, reproduction of issues and troubleshooting
Continuous client communication via phone and email
Managing cases within SLA and ensuring issues are brought to full resolution or escalated when required
Documenting clearly notes on client issues and stages of case until final resolution
Database Management and Configuration to customer requirements
Understanding system Specifications and documenting changes with sign off from Client’s
Remain up-to-date with Company’s products and provide Training on-line when required
Effectively interact with Team Members and Manager
Requirements/Technical Experience for the Ideal Candidate:
Knowledge Spanish language (C1)
Knowledge of basic I.T. concepts, IP and broadband
Logical thinker with multi-task skill set
Web Applications support
Attributes:
Confident and Passionate about their job
Solution focussed with the ability to work to drive change
Ability to take on new roles, assignments and responsibilities as needed
Excellent people interaction skills and communication skills both verbal and written
Extraordinary attention to detail in case management, follow-up and follow-through
Job Responsibilities:
Gathering Client’s Information, determining the issue and working with the team to resolve the problem
Resolve customer queries through diligent research, reproduction of issues and troubleshooting
Continuous client communication via phone and email
Managing cases within SLA and ensuring issues are brought to full resolution or escalated when required
Documenting clearly notes on client issues and stages of case until final resolution
Database Management and Configuration to customer requirements
Understanding system Specifications and documenting changes with sign off from Client’s
Remain up-to-date with Company’s products and provide Training on-line when required
Effectively interact with Team Members and Manager
The job ad is no longer active
Job unpublished on
14 July 2022
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