IT Support Engineer (offline)
About GT:
GT was founded in 2017 by a former executive from Apple, Nest, and Google. GT’s mission is to connect the world’s best talent with product careers offered by high growth companies in UK, USA, Canada, Germany and the Netherlands. Our employees are a dedicated part of the core tech team, working directly with product leadership. Our engineers have worked on products with McLaren, Universal Studios, Jaguar Land Rover, Reevoo, SmartXpo, Rio ESG, Eagle Genomics - to name a few.
Our clients:
Our clients are from Europe and North America and include some of the coolest, leading-edge product companies, such as Holovis, SmartXpo, Reevoo, Rio, Falcon, Siegel Tech, Eaglegenomics and Bimble.
We believe that access to talent, talent management, and talent growth is critical for clients who want to build complex products and technologies. We are on a mission to accelerate technology progress by building exceptionally great remote teams.
Responsibilities:
- Installation, upgrades, support, and troubleshooting of MacOS (10.x, 11.x) and Windows 10 operating systems.
- Installation, upgrades, support, and troubleshooting of Microsoft Office365, Zoom, Slack and other authorized desktop applications.
- Administration of TCP/IP networks, DNS, VPN.
- Contacting 3rd party vendors.
- Installation, upgrades, support, and troubleshooting of printers, computer hardware.
- Performing general preventative maintenance tasks on computers, laptops, printers.
- Maintaining assets inventory and equipment procurement, licences, software (find the best solutions for budget).
- Providing timely communication on issue status and resolution.
- Maintaining ticket updates for all reported incidents.
- Creating policies: security (information etc), hardware and software.
Requirements:
- Strong Customer Service skills.
- Ability to communicate clearly, politely, and in a timely manner.
- Troubleshooting skills involving hardware and software.
- Documentation, reporting and communication skills.
- Ability to keep an eye on modern solutions and can assist with implementation.
- Ability to find solutions, create solutions, think critically and find the best way to solve difficulties.
What you should have:
- 2 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Strong analytical and problem-solving skills paired with the ability to diagnose and troubleshoot technical issues.
- Ability to learn new things and solve technical challenges.
It will be nice if you have or know:
- Bachelor’s degree in Computer Science.
- Engineering or equivalent area.
We offer:
- Competitive salary.
- Monthly education allowance for courses, training, books, events.
- Health insurance (plus, a separate Covid treatment fund in case you or your close family member are positive).
- Opportunity to work in our office, located in the first Ukrainian innovation park - Unit.city (Dorohozhytska st, 3).
- Unlimited healthy snacks, fruits, gym membership, tickets to all the events at Unit.city.
- The warm atmosphere of passionate and proactive people building something they are really proud of.
GT was founded in 2017 by a former executive from Apple, Nest, and Google. GT’s mission is to connect the world’s best talent with product careers offered by high growth companies in UK, USA, Canada, Germany and the Netherlands. Our employees are a dedicated part of the core tech team, working directly with product leadership. Our engineers have worked on products with McLaren, Universal Studios, Jaguar Land Rover, Reevoo, SmartXpo, Rio ESG, Eagle Genomics - to name a few.
Our clients:
Our clients are from Europe and North America and include some of the coolest, leading-edge product companies, such as Holovis, SmartXpo, Reevoo, Rio, Falcon, Siegel Tech, Eaglegenomics and Bimble.
We believe that access to talent, talent management, and talent growth is critical for clients who want to build complex products and technologies. We are on a mission to accelerate technology progress by building exceptionally great remote teams.
Responsibilities:
- Installation, upgrades, support, and troubleshooting of MacOS (10.x, 11.x) and Windows 10 operating systems.
- Installation, upgrades, support, and troubleshooting of Microsoft Office365, Zoom, Slack and other authorized desktop applications.
- Administration of TCP/IP networks, DNS, VPN.
- Contacting 3rd party vendors.
- Installation, upgrades, support, and troubleshooting of printers, computer hardware.
- Performing general preventative maintenance tasks on computers, laptops, printers.
- Maintaining assets inventory and equipment procurement, licences, software (find the best solutions for budget).
- Providing timely communication on issue status and resolution.
- Maintaining ticket updates for all reported incidents.
- Creating policies: security (information etc), hardware and software.
Requirements:
- Strong Customer Service skills.
- Ability to communicate clearly, politely, and in a timely manner.
- Troubleshooting skills involving hardware and software.
- Documentation, reporting and communication skills.
- Ability to keep an eye on modern solutions and can assist with implementation.
- Ability to find solutions, create solutions, think critically and find the best way to solve difficulties.
What you should have:
- 2 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Strong analytical and problem-solving skills paired with the ability to diagnose and troubleshoot technical issues.
- Ability to learn new things and solve technical challenges.
It will be nice if you have or know:
- Bachelor’s degree in Computer Science.
- Engineering or equivalent area.
We offer:
- Competitive salary.
- Monthly education allowance for courses, training, books, events.
- Health insurance (plus, a separate Covid treatment fund in case you or your close family member are positive).
- Opportunity to work in our office, located in the first Ukrainian innovation park - Unit.city (Dorohozhytska st, 3).
- Unlimited healthy snacks, fruits, gym membership, tickets to all the events at Unit.city.
- The warm atmosphere of passionate and proactive people building something they are really proud of.
About Jooble
Jooble — is a global product-based IT company which operates in 67 countries. The company’s product is a job search website with more than 90M monthly users.The company has been operating in the online recruitment market since 2006. In its — years of existence, the company has gone from a startup founded by two students to a global employment platform.
Today, Jooble is among the TOP-10 websites in the world in terms of traffic in the Jobs And Employment segment, according to SimilarWeb.
Jooble is a remote-first company. We believe that talented people can create cool projects no matter where they are. The company’s headquarters are located in Kyiv. Offices in Kyiv, Uzhgorod and Lutsk are available for employees to visit at any time they want.
Currently, there are 330 professionals in our team who communicate in 25 different languages.
Here are some exciting resources where you can find out more about our company:
Jooble’s history Ain.ua — https://ain.capital/2019/11/05/the-story-behind-jooble/
Everything about Jooble's team in a minute and a half :)
https://jooble.link/4C21
Company website:
https://hiring.jooble.org/
DOU company page:
https://jobs.dou.ua/companies/jooble/
The job ad is no longer active
Job unpublished on
4 November 2021
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