Support Engineer (offline)

Agile and innovative company Retail Innovation is a product development company, a part of the global team of Raiffeisen Bank International (Vienna, Austria).
Retail Innovation RBI is a fast growing R&D Lab working for the EU markets with 14 CEE countries in the scope. Their projects include design, delivery and post-delivery activities of next-gen digital banking platforms. They have a substantial expertise in developing enterprise solutions, and their ultimate goal is to merge cutting-edge technologies and start-up approaches and culture with solid and respectable enterprise foundations of their parent group. RI’s mission is to bring innovative technologies to banking. They create unique digital banking products and solutions and provide them in an innovative way. A high performing team brings positive change to the digital banking world. Their core values are People, Innovation, and Product obsession. We're looking for inspired, motivated, and creative individuals to join their team and help them bring cool digital products to the International markets.

What we value
* Creative and inspired individuals looking to apply themselves in a meaningful way
* Teams where everyone is comfortable to speak up, share ideas and drive innovation
* Creativity that comes from passionate teammates looking for more than just a job to pay the bills
* Self-motivated people who strive to do ‘what it takes’ in bringing useful and cool products to the world

Responsibilities
Support engineering team is responsible for researching, diagnosing, troubleshooting, and identifying solutions to resolve monitoring incidents and service requests.

You will work with:
* Participate in shift rotation schedule
* Cloud infrastructure based on AWS
* Triage and resolve monitoring incidents in production environment based on prepared runbooks
* Work with Subject Matter Experts to keep runbooks up to date
* Work with different service requests (user and access management, configuration, etc)
* Participate in problem management to identify weak points in monitoring
* Escalate requests/incidents to appropriate teams if the issue is beyond of our responsibility scope
* Any deviation in services must be noticed in time, and fixed (if possible), or escalated to the next level
* Be ready to communicate with various stakeholders as well as participate in different technical meetings

Background
* Basic skills in Unix OS administration
* Basic knowledge in networking: IP stack, routing, DNS
* Basic knowledge in infrastructure and application monitoring: principles, approaches
* Familiar with logs aggregation stack (i.e ELK, Loki, etc)
* Familiar with IaaC (infrastructure as a code) and CaaC (configuration as a code) approaches and tools (Ansible, Terraform, etc)
* Basic knowledge in clouds (AWS preferable)
* Basic knowledge in containerization and orchestration (Docker, Kubernetes)
* Experience in diagnosing, troubleshooting, and resolving hardware, software, and other network and system issues.

Will be a plus
* Extensive experience in network concepts, designing, solutions, troubleshooting, and operations processes
* Previous experience with various infrastructure solutions and operations, including on-premise, hosted, and cloud
* Experience providing technical assistance to developers and other IT personnel to facilitate utilization/maintenance of new and existing systems.
* Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end-users who have varied levels of understanding.

What we offer
* You will be a part of global team of RBI Group — one of the leading banking groups in Central and Eastern Europe
* Agile, fast-paced work environment
* An opportunity to work with some of the most talented and experienced people in the Fintech industry
* The ability to drive change and innovation in the products we develop
* Competitive salary
* Personal and professional growth
* Comfortable office at the center of Kyiv or remote work
* Paid sick days-off and vacation
* Personal and professional growth

About Soter Analytics

Soter Analytics is a global cutting-edge cloud-based SaaS platform which has completely disrupted its industry with its unique and innovative B2B safety technology delivering AI-driven wearable and vision-processing solutions that reduce the risk of ergonomic injuries in the workplace.

Our mission is to empower organisations to continuously improve their workforce’s health and safety.

The Soter SaaS safety solution prevents workplace injuries by as much as 70%. This translates to significantly fewer injuries, 30% savings in worker’s compensation within year one, and a 30% increase in productivity. In order to most effectively prevent injuries in a given operational environment, we work closely with each partner in designing an innovative safety solution to meet the needs of workers, managers and C-level leaders. The result is an actionable and scalable safety solution that seamlessly becomes part of a facility’s daily routine and is proven to prevent workplace injuries.

Founded in 2016, Soter Analytics is a fast-growing company headquartered in London with offices in Europe, the US and Australia. Our global customers include Amazon, IKEA, Coca-Cola, Gap, Merck, IKEA, and Leroy Merlin.

Company website:
https://soteranalytics.com/