Product Tech Support (offline)
β’ Handling day-to-day production issues, provide first level technical support for all systems maintained by the Front End teams
β’ Communicate with service requesters to identify, troubleshoot, and resolve technology issues
β’ Open/Update/Resolve incidents and monitor and provide quick resolution to issues
β’ Monitor and proactively respond to alarms and alerts
β’ Respond to emergency situations as assigned
β’ Maintain change management and capacity planning
β’ Work with devops teams to resolve complex issues
β’ Perform other related duties as required or assigned by your manager
β’ Stay current with system information, changes and updates
β’ Self-motivated, ability to multi-task in enterprise environment
Skills / Requirements:
β’ Terraform basic knowledge
β’ Excellent service-oriented skills and a Can-Do approach
β’ 2-3 years of work experience as SRE or relevant IT support experience
β’ Experience in IT system Linux
β’ Well experienced in monitoring tools (Prometheus, Zabbix, ELK)
β’ OS-level virtualization (LXC, Docker, etc.)
β’ Strong knowledge http protocol
β’ Knowledge CI/CD (TeamCity, Jenkins)
β’ Good understanding of and experience with managing incidents
β’ Experience with Puppet, Ansible is preferred
β’ AWS experience
β’ Kubernetes will be a BIG plus
We appreciate those who:
β’ Are not afraid to say what they think
β’ Are independent and proactive in a fast-paced environment
About Infobit
Our goal is to create a high-quality developmental environment to facilitate professional growth of innovation specialists, to provide an individual approach to every employee, and to reasonably resolve any issues we come across.Our work covers a wide array of various fields and lets us keep a hand on the pulse of all the latest trends. Responsibility and reliability are our topmost priorities. Our co-workers can always count on Infobit.io.
Company website:
infobit.io
The job ad is no longer active
Job unpublished on
15 April 2022
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