L2 Support Engineer

FluentPro Software is a leader in migration, governance, administration, business intelligence, and integration software for companies that use Microsoft Project Portfolio Management solutions.

The 2nd line Customer Support Engineer is a direct point of contact for 1st line customer support engineers who assist in troubleshooting and resolving issues with the product or detects the need to escalate/transfer the issue to product teams.

This is how our perfect candidate’s profile looks like:

- At least 1 - 2 years of commercial experience as Technical Customer Support Engineer
- Solid spoken and written English, at least B2
- Troubleshooting and providing remote technical support (application, OS, or Networking)
- Understanding of the network services principles (DNS, DHCP, SMTP, HTTPS, FTP)
- Fast, reliable and responsible
- Good troubleshooting skills
- Good communication skills

Will be a plus:

- Knowledge of networking technologies (VPN, VLAN, firewalls, NAT, Wi-Fi, SSL, TLS etc.)
- Understanding of SQL, NoSQL
- Experience with at least one cloud provider (AWS\GCP\Azure)
- Scripting will be a great advantage

Main responsibilities:

- Participate meeting to set up & configure our products
- Resolve support cases which require server-side investigation, from DEV team and from end customers
- Deep understanding of our products, support on engineering level (network, OS, DB troubleshooting)
- Create and maintain product troubleshooting guides
- Support products infrastructure, following maintenance guides

What we offer:

- Professional support and mentoring from senior team-members
- Career growth and professional development
- Paid sickness leave
- Annual vacation of  20 working days, public holidays
- Corporate health insurance
- Sports reimbursement
- Corporate events, team buildings

About FluentPro

FluentPro Software is a leader in migration, governance, administration, business intelligence, and integration software for companies that use Microsoft Project Portfolio Management solutions. We empower PMOs, Portfolio Managers, Project Managers, and PPM Administrators to maximize the productivity of the platform. Over 500 customers are trusting our software, the majority of them are multinational enterprises, with many from Fortune 500.

Company website:
https://fluentpro.com/

DOU company page:
https://jobs.dou.ua/companies/fluentpro/