Upclick (an Avanquest company) is looking for a Technical Agent with perfect French to join our team!

Primary responsibilities:
- Answer customer calls/chats/emails in a prompt and professional manner;
- Answer basic questions about the service and supported products;
- Perform a standard set of actions to improve computer performance by connecting via remote access programs;
- Correctly escalate tickets to the appropriate team(s) to resolve the issue.

Requirements:
- Excellent communication skills in French, both written and verbal (upper-intermediate or higher) - any additional language will be an advantage;
- Basic knowledge of a PC in Windows environment;
- High degree of empathy, patience, and resourcefulness.

Benefits:
- Motivating compensation: high competitive salary, bonus system, corporate language classes;
- Working with a motivated and talented international team, plus regular team events;
- Working in a modern office in Kharkiv in the center of the city, near metro station University;
- Flexible shift.

Did we spark your interest? Get in touch and let's talk!

About Upclick (an Avanquest company)

Upclick (an Avanquest company) is a fast-growing, international e-commerce company founded in 2006 with over 300 people in three offices: Canada, Bulgaria, and Ukraine. We specialize in providing e-commerce services to companies that sell digital products, such as software.

The livelihood of UPCLICK is intrinsically tied to the personal growth of our employees. That is why we’re committed to the development of their talents, continuously encouraging them to acquire new skills and knowledge. We strongly believe that a successful company draws on the experience of people with various backgrounds and skills, and the diversity of our employees enables us to maintain a fun and productive work environment.

UPCLICK is driven by entrepreneurial attitude and vision. Our employees are given the freedom and encouragement to be innovative, and are given the opportunity to improve both on a personal and professional level.

Company website:
https://corporate.avanquest.com/

DOU company page:
https://jobs.dou.ua/companies/lulu-software/

Job posted on 9 July 2021
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