Customer success manager for Fintech company

We provide White Label Cloud Banking software that helps companies to build and launch Banking projects, PSPs, NEO-banks, Wallets, FX services and other FinTech products in days.
Crassula uses a hybrid employment model, where teammates can choose to work in the offices located in London, Riga, Limassol and Kiev or remotely.
Our team shares experience in banking and payments, compliance and sales, design and security, which helps us to always move, improve and deliver in a professional and friendly manner.

We are looking for a Client manager

Responsibilities:

- Cultivate and maintain long-term relationships with key clients.
- Address and resolve customer concerns and complaints promptly.
- Serve as the primary point of contact for client escalations, ensuring timely resolution by collaborating with internal teams such as IT, Technical Support, and senior management.
- Collaborate with internal stakeholders to effectively address customers' evolving needs.

Requirements:

- Proven experience as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in customer service; Fintech or banking industry knowledge is a plus
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team

Work conditions:

- Remote work in the rapidly growing international company
- You will have the opportunity to grow inside of our company
- You will have the opportunity to join an internationally recognized, award-winning team
- You will have to care about yourself and your work
- Salary 800 -1200 EUR

About Crassula

Would you like to work in Crassula — the best Fintech startup 2020 according to Central European Startup Awards? Crassula is a rapidly growing FinTech software platform providing solutions for businesses to create financial products. We are young, creative, and highly professional.

Company website:
https://crassula.io

DOU company page:
https://jobs.dou.ua/companies/crassula/