Support Engineer (offline)

WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking for a Support Engineer in our friendly team.

Requirements:

Experience with Windows Server environments (AD, DNS, DHCP, GPO, SQL, RDS, Exchange, IIS, Hyper-V).
Experience with PHP/MySQL deployment (NOT development) in Windows environments.
Experience with VMware vSphere environments.
Experience with Linux systems.
Network administration experience. Experience in troubleshooting network issues related to firewalling/routing/proxy solutions.
Experience in planning IT infrastructure, including server/network/virtualization systems.
Experience in Remote customer support (zoom/email/ticket).
Responsibilities

Supporting Customers with product specific issues over the zoom/email/ticketing system.
Preparation, planning, and consulting with the Customers in regard to the deployment of the product.
Installation of the product in cooperation with the Customers.
Customer training in regard to the proper deployment/configuration, and usage of the product.
Consulting with the Customers in terms of potential issues in the Customer environment, that could impact the proper functionality of the product.
Preventive maintenance of the product to ensure optimal functionality, and efficiency.
Skills

High level of technical skills in the Windows / Linux / Vmware / Hyper-V ecosystem.
Ability to analyze/resolve issues ranging from simple user error to complex technical problems in a wide range of customer IT environments.
The ability for highly analytical thinking to detect and prevent issues before they can impact the product functionality (user error, misconfiguration of the product, misconfiguration of customer IT environments).
MUST: *High level of business English proficiency.*

MUST: *High-level social skills to communicate with customers*

Conditions of work:

Mo-Fri 10.00−19.00
We offer:

Opportunity to work remotely
Comfortable and quiet workplace;
Competitive salary, fixed in US dollars;
International client cooperation;
Friendly staff and corporate events;
Fruit days in the office;
Stable environment and career development opportunity;
Social package, paid (18 working days) vacation and sick days.