Senior Operations analyst (offline)

Senior Ops Analyst works as the local manager over the other Ops Analysts. Responsible for coaching and mentoring team members. Also monitors key performance indicators for employees as well as customers and ensures all expectations are met or exceeded when it comes to operational deliverables.

Responsibilities:

Responsible for coaching and mentoring team members;
· monitors key performance indicators for employees as well as customers and ensures all expectations are met or exceeded when it comes to operational deliverables;
· Analysis data on behalf of customer ensuring we are meeting our customer savings;
· Spend Work with clients’ financial teams to analyze complex billing models, and reconcile;
· Evaluates processes for opportunities to standardize the processes;
· Identify and recommend new ways to save money for the client;
· Generating standard and custom reporting as needed for customers and Customer Success;
· Perform telecom contract assessments and develop recommendations for clients to optimize their telecom expenses.

Qualifications and Skills:

· Leadership role at least 1 year
· Desire to mentor and manage a team
· Ability to collaborate effectively and work as part of a team
· Strong attention to detail
· Proficient with Excel (and the entire MS Office Suite)
· Multi-tasking and organizational skills a must
· Calm in pressure situations, but high level of urgency to resolve problems and complete tasks
· Creative thinking/ability to think outside the box
· Self-motivated
· Interest in mobility
· Positive attitude!
· Excellent command in spoken and written English.

About mobichord

MobiChord is the Telecom Service Management company and we are changing the way telecom is managed. We do so by placing a service-oriented lens on the activities, tasks and processes involved in managing telecom.

Company website:
http://mobichord.com

DOU company page:
https://jobs.dou.ua/companies/mobichord/