Junior Support Engineer (offline)

Responsibilities
- Monitor critical business systems from 1am to 9am (Sun - Thu or Tue - Sat, 40h/week)
- Facilitate work on incidents
- Respond to support requests from internal users
- When everything works as expected, learn technology or work on self-driven initiatives =)

Skills Required
- Good English to communicate directly with customers, great communication;
- Positive mindset, high level of responsibility;
- Technical education;
- Understanding of large scale system architecture, automation, integration, and processes;

Highly desirable:
- Experience with Linux/Unix systems administration (monitoring, troubleshooting, performance tuning, preventative maintenance, and capacity planning);
- Experience with configuration management, source control, and containerization tools;
- Experience with Cloud-based infrastructure and automation;
- Experience with at least one scripting language (e.g. Bash, Python, Ruby, Go)
- Experience with site/infrastructure monitoring systems (like AWS Cloudwatch, Datadog);
- Understanding of Networking (TCP/IP, routing, network topologies, and hardware, SDN, etc);

Project Description
We are looking for a passionate person who would like to work with a top-notch technology stack in a friendly and cozy atmosphere for one of the greatest retail companies in the USA.

Why is Nordstrom one of the greatest? Founded in 1901, it prospered through two world wars, Spanish flu, Great Depression, the 2020 pandemic, and still produces the highest quality products and services for their customers.
Nordstrom is based in Seattle with a technology orientation rooted in Silicon Valley. You will work with the cleverest minds, who are eager to build superb services to match business requirements and win market share.

And then there's Zoolatech! Just imagine a workplace and a team environment that you never want to leave once you have found it. Sound exciting? Apply to our position today and we can get you there.

Nordstrom Operations Center (NOC) team is critical for business. It ensures that all services run smoothly and dev teams get the support they need to operate.

About Zoolatech

We are an IT company that combines an extensive technology stack, flexibility, and charity projects. We are free from bureaucracy, and we share the idea of digital transformation.


– We are responsible and know that we create our own environment, so we strive to take care of others.
– We encourage and support colleagues in their desire to learn and develop professionally.
– Work-life balance is natural and genuine at ZoolaTech. We work and then have fun. Work-life balance matters to us.

Company website:
https://zoolatech.com/

DOU company page:
https://jobs.dou.ua/companies/zoolatech/