Product Manager - Ops optimization (offline)

We need our team members to be able to quickly adapt to ever-changing work priorities and environment and being able to wear “many hats” to get the job done. Our ideal candidate isn't afraid to take a stand against difficult challenges and may solve any problem on the way. We are also looking for a life-learner with a desire for constant growth and improvement of your own skills.

We believe that there’s no such thing as the status quo in product development, so we need our team members to be constantly willing to question every decision and perform only evidence-based decisions. You will work in a cross-functional team on our internal admin tool and solve the problems of different internal departments. So you need to be ready to work with a large number of stakeholders.

Requirements:
- At least 3 years of proven experience in the role of Product Manager working closely with the cross-functional product team.
- Proven track record and achievements in numbers on products where you have worked.
- Experience in working with complex internal operational processes, its analysis and automation (e.g. Customer Support, Finance, Content Management, etc).
- Experience in business process visualization using, for example, BPMN
- Ability to completely independently set goals by your direction in numbers, propose the plan (roadmap) of how to achieve it.
- Ability to bring any project from problem/idea to release and achieving the desired result.
- Experience of working with complex CRM systems;
- Ability to work and manage the expectations of a large number of stakeholders.
- Experience working with product analytics systems like Firebase, Google Analytics, Amplitude, Power BI, Tableau, and raw data in DB.
- Experience in running different types of product experiments (including A/B tests) and making product decisions based on its results.
- Understanding the basics of Product Usability. Ability to work closely with a designer in one team to create a User-Centric solution.
- At least upper-intermediate level of English.
- Strong communication and presentation skills

Will be a plus:
- Experience with the logistics, delivery and foodtech product.
- Experience with Market Place products.

Responsibilities:
- Сompletely independently lead the direction of internal business automation (Customer Support, Finance, Content Management, etc).
Analyze current operational processes, describe it and identify the opportunities for optimization;
- Together with the heads of operational departments, propose and implement positive changes in the organization's business processes through its automation.
- Collect and process the requests from other stakeholders.
- Build and manage a product roadmap by your direction based on company goals and priorities, data and user experience.
- Together with the product team members, participate in the development of the vision of new projects/directions.
- Lead the development of a project/feature, from vision to its validation, decomposition, design, testing of an idea, description, elaborating together with the development, estimation, planning, development, release, and iterating to achieve the goals and needed product metrics.
- Define and execute different experiments to achieve the required product metrics.
- Monitor and to be responsible for the product metrics of your direction.
- Work with the development team on a daily basis as a Scrum Product
- Owner with all the necessary ceremonies.

About Rocket

About the company
In short, we want our customers to eat every time, as in a restaurant: at home, in the office, on a picnic — anywhere we can deliver orders. Or so that they don't have to stand in line at the supermarket checkout or carry heavy bags — our couriers have pumped biceps and stress resistance, so they will take on this task as well.

Raketa is for fun, openness and technologies: we create effective and innovative solutions that literally make life easier. And we do it with a smile, because we love the process itself, not just rejoice in the results.

Regarding the results:
for already two years Raketa operates regular flights in 25 cities of Ukraine;
a team of 200+ cosmically people;
our partners are more than 3000 cafes, restaurants, bars and shops;
and we don’t plan to stop: in 2021 we are going to fly outside Ukraine. Not to space yet, but close to it.

How did it all start? It started with an honest desire to create a great delivery service, which would be #1 in Ukraine. In March 2018 in Dnipro city we had only three couriers and delivered 83 orders from 5 restaurants. Over the next 12 months we have delivered 9,000 orders. Now — we won’t even count, because this number is growing literally every day.

Dialogue and total happiness of clients are very important for us. Our couriers do not just bring orders; they bring atmosphere and mood. And if something went wrong — we are in touch here and now, without templates, with a sincere desire to help. So everything works like a mechanism, like a rocket. For this we are loved by customers, couriers and by partners too.

We want our clients to have more time for pleasant things in their lives, rather than for endless cooking, washing dishes or building emotional endurance in queues routine. It doesn't have to be that way. Enjoy life just by having dinner with family and friends, exercising, reading, or maybe just carefree watching how fast flowers grow in its pots. Why not? Life is here and now.

Company website:
https://raketaapp.com/