Technical Communicator (offline) $1000-2500

WE ARE 

Platforms CoE (Center of Excellence) is the ecosystem of Consultants, Developers, Architect, and Experts within various Platforms, including Salesforce, Sitecore, Magento, Shopify and others.

Our team provides the following major services to both internal and external clients: technical support during the sales process, proposals creation, architecture design, estimation, technology assessments, and comparisons, prototyping (technical, functional, and non-functional), discovery phases execution, projects implementation, troubleshooting, and crisis management activities.

We are looking for an experienced Technical Communicator to join the teams of API management and eCommerce practices at CoE Platforms. You will be responsible for designing, creating, maintaining, and updating information via presentations, infographics, posts, videos and One-pagers.

YOU ARE

Our perfect candidate has a grip on the business aspect of the client’s products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces.

Requirements

1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Engineer
Advanced or proficient level of English
Outstanding written and spoken communication skills
Experience in the estimation, aligning, and managing own tasks
Background of Microsoft Office (Word, PowerPoint, and Excel)
Basic knowledge about the concept of HTML, CSS, and XML
Attention to details, striving to immerse in technical peculiarities
Flexibility and responsibility
Ability to work in a team and individually
The following experience is an advantage

Authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
Knowledge of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
Skill in working in screen-capturing and video development tools
Agile (Scrum) methodology
Ability to develop API guides, maintain available API portals
Capability of operating with source control and API execution tools
YOU WANT TO WORK WITH

A possibility to

Dive deep into the business aspect of products that you document
Identify project and documentation requirements to produce corresponding user assistance
Conform to the TechComm project requirements, follow style recommendations and guidelines
Create templates for online or printed documentation
Create and update both end-user and developer documentation
Develop complex technical illustrations (diagrams, workflows, and similar)
Arrange product documentation a way to ensure usability and convenient navigation
Wrest information from SMEs and ensure that they provide technical review of your content
Cooperate with the client to elicit requirements, validate and approve your work at main stages of documentation development life cycle
Perform editorial review of the documentation created by another TC
Create and style presentations, develop templates for them
Develop complex simulation or simple interactive videos

TOGETHER WE WILL

Collaborate closely to advocate user’s needs in documentation
Work on dynamic projects and still at a very stable place to work
Grow technically and contribute to a worthy product
Enjoy access to experienced specialists willing to share their knowledge
Have access to strong educational and mentorship programs
Grow professionally and learn from each other
Care about your individual initiatives, just come, and share your ideas!
Enjoy flexible working hours in a friendly environment
Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more