Technical Support Specialist with DevOps experience (offline)

Responsibilities and Duties:

● Manage, mentor, train and schedule the remote team that works in various shifts in different time zones to include hiring, performance management, coaching and career development
● Establish and manage client coverage and schedules for global staff
● Technical design and ownership of the monitoring and alerting stack
● Choose and integrate the tools for your department to manage work
● Perform monitoring/alerting readiness assessments and ensure appropriate work backlogs are generated for changes required to set customers and their applications up for success
● Ongoing development and improvement of our offering(s) focused on customer site availability and platform incident response, reports as needed
● Participate in new client kickoff meetings
● Provide daily client update reports

Requirements:

● Professional level of English Fluency
● A minimum of 2 years as an IT Engineer
● Management of Support Engineers
● 2+ years responsible for managing the process of monitoring and alerting of production workloads, on-call schedules, escalation trees, and afterhours team
● Team communication through these channels (Phone, Video, Chat, Email, Tickets - Jira)
● Expertise with at least one Alert Management tool (Pagerduty, OpsGenie, AlertOps, VictorOps)
● Expert with monitoring tools such as Cloudwatch, Nagios, MRTG, Zabbix, SolarWinds, WhatsUp
● Intermediate level or higher level experience Linux Systems Administration Fundamentals
● Intermediate experience managing Cloud infrastructure in AWS
● Intermediate experience in the fundamentals of containers and Docker
● Intermediate or higher knowledge level of remote systems management using OpenSSH
● Strong understanding of Linux logging subsystems
● Troubleshooting and managing Linux services (Intermediate)
● Understanding of DNS fundamentals
● Experience working with wiki-based or markdown-based documentation tools (Intermediate)

Skills desired:

● Intermediate to Advanced Systems Administrator experience
Linux/Unix systems
● AWS Cloud or AWS Solutions Architect Associate Certification
Linux/Unix Shell Scripting
● Kubernetes fundamentals
● Prometheus and/or Grafana
● Knowledge of managing any specific AWS Managed Services including, but not limited to: ECS, EKS, S3, Elasticsearch, Cloudwatch, EC2 Auto-Scaling -Groups, Route53, Cloudwatch Logs
● Hands-on experience of one or more CI/CD or Build/Release tool
● IP Networking fundamentals
● Git for version control
● Terraform or any other infrastructure-as-code

Benefits
● 100% remote position with option to lease shared work space
● Paid in USD
● Generous holidays and Unlimited paid time off
● Bonus payout for each new certification
● Paid for exams and certifications
● Work with cutting-edge technology - NO legacy systems!
● Paid online continuing training
● Internal training
● Sophisticated Internal library
● Individual professional development plan
● Free English Courses
● Fun corporate events
● DevOps & cloud community-centric corporate culture including Meetups, Conferences etc.

About Neurons Lab

Who we are? Neurons Lab is a cloud network of scientists, engineers, and developers passionate about revolutionizing businesses’ future with AI and machine learning technologies.

When we founded it, we had an essential idea to marry two worlds. On the clients’ side — to help socially responsible organizations to boost their performance and achieve a strategic advantage by tailor-made ML solutions. On the consultants’ side — to give an opportunity for the bright individuals to work as independent experts that enjoy life and work freedom alongside taking responsibility for important challenges.

We focus on the two major industries — HealthTech and EnergyTech. Through the first one, we make a positive impact on human lives, wellbeing, and longevity. Through the second, we help industrial companies to be more efficient, reduce energy consumption, and cut the emissions that harm our environment.

Essential moments about us:
— “self-management” and “responsible” — we value your freedom and lifestyle and don’t put unnecessary limitations on the work process
— focus on specific industries through an AI lens — we value efforts put in the deep research and experience and want you to keep pursuing this without being distracted on the “full-stack” requirements.

Company website:
https://neurons-lab.com/

DOU company page:
https://jobs.dou.ua/companies/neurons-lab/