Payments Operations Manager (offline)

Необходимые навыки
— 2+ years of operations experience in a high growth tech company, preferably fintech/gambling.
— A solid working knowledge of payment system operating principles is essential.
— Strong understanding of regulatory, and technical factors impacting payments services.
— Positive, enthusiastic hands on approach with excellent work ethic.
— Ability to work in a fast-paced and multi-tasking environment.
— Ability to meet deadlines.
— Strong verbal, written and presentation skills.
— Essential that you have a customer service focussed mentality.

Предлагаем
— Paid vacation (24 days).
— Paid sick leave.
— Free English lessons.
— Work in an international company.
— The possibility of personal and career growth.

Обязанности
— Develop the Payments Operations & Customer Experience into high performing groups by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize crisis situations.
— Design and monitor reports and dashboards that capture meaningful data into Payment Operations through leading and lagging indicators and early warning mechanisms.
— Preparation of management reports and reconciliation tasks associated with payment flows.
— Proactively reviewing processes to identify inefficiencies, control weaknesses and identifying opportunities for improved efficiency and effectiveness.
— Keeping up to date with industry accepted best practices for Payment processing and recommend implementation as appropriate.
— Ongoing analysis of customer support issues with a view to enhance product so as to eliminate repetitive support issues.
— Provide operational expertise to business development and engineering teams for RFP’s and for process implementations of new partners and customers.
— Ensure operational risks associated with payment flows are properly documented, managed and mitigated.
— Ongoing liaison with financial institution partners in relation to payment operational matters.
— Management of specific regulatory processes required.

About Growe

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

Our main goal is to see the potential and unlock opportunities: from launching new iGaming brands all over Asia, Africa and Latin America to giving our team players a “once-in-a-life” chance to succeed.

We create a talented team, enabling us to maintain the leading positions in technological and marketing achievements.

Company website:
https://growe.com/

DOU company page:
https://jobs.dou.ua/companies/growe/