QA Engineer OR Configuration Manager (offline)

Responsibilities:

- Managing configuration requests; 
- Serve as main point of contact for our Group Integration Managers during the integration phase and for any GamMatrix configuration related query from our internal clients; 
- Assimilate technical documentations and information to be able to successfully setup our clients within GamMatrix platform; 
- Provide configuration guidance about the settings and steps needed to be done to assure an effective setup for a new client or a new feature; 
- Ensuring all new configurations are working optimally within the platform; 
- Supporting the investigation of configuration issues which have occurred within the platform due to faulty configuration, managing incidents and reporting back with cause and resolution to the direct Manager; 
- Adjusting configuration based on supported/restricted territories updates, new features developed specifically for one or all clients or on services no longer being supported; 
- Analyzing configuration issues and proposing appropriate resolutions; 
- Investigating and clearing queries in a timely manner, providing update and escalating queries internally to meet SLAs; 
- Preparing configuration documentations and sharing it with GM Technical Writer, for working together on creating and maintaining GM Configuration Management database 
- Be able to act as fail-over for other GM Configuration Managers; 
- Ensure that configuration requirements are well defined and clear before proceeding with the actual configuration; 
- Ensure that each configuration request is done according to the defined process (Email / Jira task), and that has all necessary details in a clear and concise manner; 
- Create and improve configuration related processes. 


Requirements:

2+ years of experience as Configuration Manager in an IT company / Online betting or casino industry; 

Good understanding of Technical systems and language; 

High level of attention to detail and trustworthy; 

Good knowledge of Agile methods; 

Be able to quickly and clearly understand the business logic to ensure the configurations are done accordingly; 

Ability to work with cross-functional teams; 

Ability to get things done under pressure; 

Experience in Requirements Management desired; 

Upper-intermediate or advanced level of English.

About EveryMatrix

EveryMatrix delivers a modular and API driven product suite including a market leading one-stop shop casino content aggregator and integration platform, a cross-product bonusing engine, a fully managed sportsbook and sport data services, a stand-alone payment processing platform, and a multi-brand affiliate/agent management system.

Company website:
https://everymatrix.com/