Technical Support Engineer (offline)
About Us
90POE is a company with a goal to revolutionise shipping by creating a suite of comprehensive software solutions for the Maritime industry. Our journey begins now. Over the next couple of years, our teams and squads will build more than 30 products from the ground up. This includes everything from global vessel tracking to vessel performance analysis, crew optimisation and so much more.
Our Mission
To profoundly advance the safety, efficiency and reliability of the shipping industry through the application of digital technologies.
The Role
90POE’s mission is big. It’s not going to be easy but with the support and determination from our stakeholders and the brilliant people we have hired, we can achieve anything. Right now, we're seeking an experienced Technical Support Engineer to join the team that will support world-class product experiences for the Maritime industry through our OpenOcean Studio platform.
What’s in for you
90PoE is a growing start-up, championing real change in the shipping industry. This is an exciting and challenging opportunity to apply cutting-edge technology to revolutionising an iconic industry.
You will demonstrate our values, strive for excellence, engage and motivate those around you and be accountable for your contribution to the team’s priorities. You have the chance to own your and the company’s growth.
• Working with latest cutting-edge technologies
• Disrupting a century old industry in a start-up environment
• Opportunity to grow and develop your core skills
• Exposure to the reliability of OS for vessels at sea
• Exposure to deployment of Machine Learning models to Cloud and Vessels
• Opportunity to shape company-wide support and service procedures
• Work with a diverse multicultural team in an agile environment
• Variety of knowledge sharing and self-development opportunities
• Competitive salary and comfortable working conditions
• Experience first-hand the squad-chapter-guild workflow model, our version of the Spotify model
What you will be responsible for
• Primary point of contact for all customers & internal staff support issues and requests.
• Member of rota based 24x7 team.
• Incident management, including service requests, feature requests and coordination of any production outages. Monitoring, troubleshooting & fixing failures. Co-ordinating analysis to determine the root cause of failures
• Maintaining support run books and documentation.
• Seeking process improvement and optimisation with automation of common activities wherever possible.
• Close & regular communication with DevOps & all product streams / teams.
Requirements
• Excellent people and interpersonal skills with proven experience of working in a customer & product focussed environment.
• 1+ years of experience as a system/support engineer, working on reliability, high-availability, backup, and recovery. Experience in application configuration and optimisation
• Good experience in Linux system administration, troubleshooting, and optimization
• Good understanding of OSI model and network protocols
• Experience in automation using scripting languages like Bash & Python
• Understanding of virtualization and containers (VM, Docker, etc)
• Working knowledge in monitoring tools such as Grafana/Prometheus
• Version control systems such as GIT
• Experience with Atlassian products, specifically Confluence, Jira & Jira Service Desk, both as an end user and administrator
It would be great if you have
• Container orchestration and clustering: Kubernetes
• Infrastructure management with Ansible, etc.
• Good understanding of ITIL Service Management
90POE is a company with a goal to revolutionise shipping by creating a suite of comprehensive software solutions for the Maritime industry. Our journey begins now. Over the next couple of years, our teams and squads will build more than 30 products from the ground up. This includes everything from global vessel tracking to vessel performance analysis, crew optimisation and so much more.
Our Mission
To profoundly advance the safety, efficiency and reliability of the shipping industry through the application of digital technologies.
The Role
90POE’s mission is big. It’s not going to be easy but with the support and determination from our stakeholders and the brilliant people we have hired, we can achieve anything. Right now, we're seeking an experienced Technical Support Engineer to join the team that will support world-class product experiences for the Maritime industry through our OpenOcean Studio platform.
What’s in for you
90PoE is a growing start-up, championing real change in the shipping industry. This is an exciting and challenging opportunity to apply cutting-edge technology to revolutionising an iconic industry.
You will demonstrate our values, strive for excellence, engage and motivate those around you and be accountable for your contribution to the team’s priorities. You have the chance to own your and the company’s growth.
• Working with latest cutting-edge technologies
• Disrupting a century old industry in a start-up environment
• Opportunity to grow and develop your core skills
• Exposure to the reliability of OS for vessels at sea
• Exposure to deployment of Machine Learning models to Cloud and Vessels
• Opportunity to shape company-wide support and service procedures
• Work with a diverse multicultural team in an agile environment
• Variety of knowledge sharing and self-development opportunities
• Competitive salary and comfortable working conditions
• Experience first-hand the squad-chapter-guild workflow model, our version of the Spotify model
What you will be responsible for
• Primary point of contact for all customers & internal staff support issues and requests.
• Member of rota based 24x7 team.
• Incident management, including service requests, feature requests and coordination of any production outages. Monitoring, troubleshooting & fixing failures. Co-ordinating analysis to determine the root cause of failures
• Maintaining support run books and documentation.
• Seeking process improvement and optimisation with automation of common activities wherever possible.
• Close & regular communication with DevOps & all product streams / teams.
Requirements
• Excellent people and interpersonal skills with proven experience of working in a customer & product focussed environment.
• 1+ years of experience as a system/support engineer, working on reliability, high-availability, backup, and recovery. Experience in application configuration and optimisation
• Good experience in Linux system administration, troubleshooting, and optimization
• Good understanding of OSI model and network protocols
• Experience in automation using scripting languages like Bash & Python
• Understanding of virtualization and containers (VM, Docker, etc)
• Working knowledge in monitoring tools such as Grafana/Prometheus
• Version control systems such as GIT
• Experience with Atlassian products, specifically Confluence, Jira & Jira Service Desk, both as an end user and administrator
It would be great if you have
• Container orchestration and clustering: Kubernetes
• Infrastructure management with Ansible, etc.
• Good understanding of ITIL Service Management
About Ninety Percent of Everything
Our goal is to revolutionize the Maritime industry by creating a suite of comprehensive software and hardware solutions commercialized under the SaaS model. Over the next couple of years, our squads will build more than 30 products from the ground up. This includes everything from global vessel tracking to vessel performance analysis, crew allocation optimization and so much more. This is an exciting and challenging opportunity to apply cutting-edge technology to revolutionizing an iconic industry.Our tech stack consists of React, React Native and Flutter applications communicating using GraphQL to microservice containers orchestrated by Kubernetes. The majority of our services is written in Golang with stream processing in Java, they use gRPC for communication, achieve high scalability thanks to Apache Kafka based event driven architecture, persist data to a mix of RDBS and No-SQL databases including PostgresDB, MongoDB, Cassandra, S3 and Elasticsearch. We follow CI/CD and agile methodologies to deploy into production multiple times per week.
Company website:
https://www.90poe.io/
DOU company page:
https://jobs.dou.ua/companies/studio53/
The job ad is no longer active
Job unpublished on
2 December 2021
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