L1-L2 Support Engineer (offline)

Required skills:
• Upper-intermediate/Advanced English (written and spoken)
• Nice to have a technical background or basic IT education
• Experience working with helpdesk

As a plus:
• Pro-activeness in communication with the customer and 3rd line of support
• Experience with JBoss server
• Highly motivated with a strong sense of responsibility, result-oriented
• Willing to gain new skills and learn new product
• Attentive to details; strong logical thinking

Responsibilities:
• Ensure the best quality of the service provided for our customers
• Incident management
• Incidents intake via phone, emails or helpdesk
• Performing incident analysis
• Details/materials collection (stack traces, screenshots, logs, scanner files)
• Providing calls with clients
• Performing planned functional system monitoring
• Documentation update

We offer:
● Competitive salary
● Flexible schedule
● Social package
● English language courses
● Courses, webinars, seminars to increase professional skills
● Travel opportunities to international events
● Comfortable office located in the quiet neighborhood in the center of Kyiv, near Pechersk.
● Possibility to work remotely and onsite
● Snacks & fruit, foosball, fun office environment
● Horizontal hierarchy. No micromanagement pressure
● Open company culture where your ideas and initiatives are valued
● Regular team building & corporate events

About Edsson Ukraine

Edsson is a global technical accelerator for software development companies and large enterprises. We are helping clients worldwide improve their high-end software development through industry-leading software practices. Established in 2008, with headquarters in Amsterdam, Edsson delivers first-class, cutting-edge software solutions for international clients.

We create professional, creative, and empowering environment for our employees where they can grow and dive into exciting, international projects.

Our goal is to provide our team members with maximum opportunities to develop their skills and strengthen software development knowledge.

Build your career with us. Join our team!

Company website:
https://www.edsson.com/

DOU company page:
https://jobs.dou.ua/companies/edsson/