Customer Support Specialist (with German and English) (offline)

Requirements:

1 to 5 years of experience in travel industry, technical support or IT department
Basic understanding of Amadeus Products and Solutions
Understanding of travel industry
Good PC skills
Good in German, Russian and Ukrainian
English will be a plus
Should be flexible, stress-resistant and communicative person.


Responsibilities:

Serve as Amadeus customers' first level of support for all products & solutions via phone, Amadeus Service Hub and/or other media in line
Log all cases in the appropriate Amadeus tool and assure correct and comprehensive data to enable meaningful reports and analysis
Ensure deep and comprehensive diagnosis and escalate with all relevant information
Keep close contact with the customer and provide the solution mainly over phone, e-mail, Amadeus Service Hub.


The Company Offers :

Financial stability
Legal employment
Professional growth
Professional training and development
Comfortable working environment
Inspiring and dynamically changing environment

About Amadeus

DOU company page:
https://jobs.dou.ua/companies/iternal-group/