Technical Customer Support Team Lead

Giving an opportunity to our employees for growing up as professionals, our current Team Lead moved forward. That is why we are opening the position of Technical Customer Support Team Lead to join our friendly team!

What do we offer?
- Awesome and responsive team, who are always glad to help in any cases
- Flexible working hours - 8 hours per day
- Remote work after the trial period
- Modern office space in the center of Kharkov
- Free coffee, cookies, and fruits at the office
- Corporate events, parties, and team buildings
- Vacation is available in the amount of 3 weeks (15 working days) per year. As long as you are with us, the amount of these days will increment by one each year
- Paid sick leaves - 10 days per year

What are we looking for in our new employee?
- Experience in Customer Support / Account Management / Technical Support
- Strong experience in team management
- Upper-intermediate /Advanced English
- Strong communication, soft skills
- Good analytical, troubleshooting, and problem-solving skills
- Understanding of network technologies
- Experience with JIRA/Confluence
- Ability to learn new technical product
- Strong PC skills

Will be a plus:
- Experience with ticket systems (Zendesk / Kayako / other)
- Technical writing skills
- Technical background

If you are feeling that you are the right person, please send us your CV

About QuickBlox

We are a backend software company for chat and video calling services. We work with customers all around the world, they are mostly Healthcare companies, Banks, Development agencies, eCommerce etc.

Company website:
https://quickblox.com

DOU company page:
https://jobs.dou.ua/companies/quickblox/