Customer Support Engineer (offline)

Required skills:

- At least 1 year of experience in computer/software problem or bug fixing;
- Linux knowledge on a strong user level;
- Experience in software deployment and troubleshooting of software problems;
- JavaScript (or similar) knowledge;
- Experience in SQL's creating;
- Ability to learn about the entire system, server, client side in a short time-frame in order to troubleshoot issues;
- Strong problem-solving / investigation skills;
- Good communication skills;
- Highly motivated, passionate to work with customers, adaptable personality, and eager to learn new technologies and methods;
- Fast learner, responsible personality;
- Intermediate level of English and higher;
- Willingness to travel abroad;
- Technical education to understand our full stack and product architecture.

As a plus:

Experience with Oracle;
QA or Developer position in the past as a plus.

Responsibilities:

- Manage client interaction following MaxBill standards;
- Execute support requests within planned timelines with the agreed quality;
- Manage internal MaxBill communications to ensure maintenance issues are processed correctly;
- Collaborate within own client’s support team and the overall MaxBill support team towards the achievement of MaxBill clients’ business goals.

About MaxBill

MaxBill is a software company specializing in development and delivery of CRM, Billing and Charging solutions for telecoms, energy, water, transportation and gaming industries. MaxBill was established in 1996 and has its offices in the UK, IL, CZ and UA.
Our Product is a full featured customer management and billing solution which supports multiple service environments and features advanced rating options, CRM, order management and billing, strong partner management and reconciliation capabilities.

The MaxBill solution for Modern Billing enables service providers to strategically implement their innovative business models with a holistic approach to implementing business processes and revenue generation.
Our technologies: Java EE, Microprofile, Spring, DBMS (Oracle, PostgreSQL, Cassandra, Mongo), С++, JavaScript, CSS.

Company website:
https://maxbill.com

DOU company page:
https://jobs.dou.ua/companies/maxbill/