Core Infrastructure Support Engineer (Microsoft Stack) (offline)

Atlas Technica is a next-generation MSP for hedge fund / alternative investment vertical. Founded in New York in 2016 and rapidly growing (twice a year) all along the way. These days comprises 45 engineers and 4 established offices in NY, LA, Boston and London. We are opening the 5th one in Kyiv now.

15+ years of experience in providing IT infrastructure support specifically in the investment industry is our background for excellence. We are well known on this market, and nearly 50% of newly created hedge funds all around the globe apply for our services.

IT Engineers will possess 5-10 years of general IT experience primarily in server & infrastructure support, networking/circuits, with occasional desktop support. Additionally, candidates must have 2-5 years of NOC experience, including knowledge of ITIL-based Service Operations and in particular Incident & Problem Management. Must be familiar with RMM Tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.

RESPONSIBILITIES:
— Resolve alert tickets and assist any escalations for other departments.
— Design monitors to look for problem conditions in customer environments.
— Communicate with vendors and customers as a point of contact.
— Design scripts to address faults automatically.
— Recommend and improve processes to drive better outcomes.

REQUIREMENTS:
— Development of Monitoring Technology & Automated remediation of alerts
— Microsoft Windows Server (All feature roles, including physical server support)
— OS & App Patching, OS Upgrades, Failure Remediation
— Cloud Products & Technologies
          • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
          • Identity Management, Authorization, and Security (Azure AD, Okta)
          • EMM/MDM tools (InTune, AirWatch)
          • Backups & Disaster Recovery
— E-Mail Technologies
          • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
          • ProofPoint, Mimecast, Global Relay
— Server & Trading Applications (Citrix, Microsoft SQL, Bloomberg)
— Networking & Security
          • Strong Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
          • Strong Diagnostic toolkit in Layer 1-3 functionality
          • Cybersecurity – Firewalls, Antivirus, Defense-in-Depth
          • Network Vendors – Palo Alto, Cisco, Meraki, Ubiquiti
— Environment Monitoring and event mitigation
— After-Business-Hours projects and assignments

WE OFFER:
— long term contract
— taxes and SSP coverage
— salary review once a year
— annual performance based bonuses
— certification support (coverage + days off)
— 28 days PTO that is 24 cd for vacations + 10 wd for sick leaves
— remote regime during Covid (with a focus on the office regime further)

About Atlas Technica

There is a clear need among hedge funds and other alternative industry firms for an IT provider that will put service first. Atlas Technica's mission is to shoulder the burden of IT management, user support and security compliance for our clients, so the firm can focus on investments and other areas of business management.

Most of the providers in the industry are notoriously famous for very high turnover, resources constraints, growing pains and being very reactive. This ends up forcing the client to take over a lot of the overhead of micromanaging their IT provider. These are all the things that Atlas Technica wants to change and become the industry's first purely service focused provider.

Company website:
https://atlastechnica.com

DOU company page:
https://jobs.dou.ua/companies/atlas-technica/