Technical Support Specialist (offline)

Requirements:

Work experience in technical support.
Advanced computer skills.
Analytical mindset.
English — upper-intermediate and higher.
Effective self-organization skills, disciplined approach, resilience.
Excellent communication skills, ability to communicate with clients.

Responsibilities:

Processing customers' requests.
Working with the database.
Simulating users' cases in the test environment.
Assisting Dev and DevOps teams in an investigation.

Will be a plus:

German or French upper-intermediate and higher.

About Cloud Works

Product Saas Company.
Cloud Works was founded in 2011. The company’s goal is to develop the world's best client-oriented retail management system, Teamwork Commerce.
Our product has been positively appraised by 120+ clients in 24 countries: the USA, Canada, Mexico, Brazil, Japan, the UK, Peru, China, and France and other.
Our main offices: Kharkiv and Kyiv (Ukraine), Tampa (Florida, the USA).
Our mission: to create the world's best retail management system, as a result of that, develop ourselves and change the world around us for the better.
We call ourselves “Family Company” because our main values coincide with the basic values of a family. Here we support each other, hang out together, joke, and create some cool stuff ;) Come with us!

Company website:
https://cloudwk.com/