Customer Support Specialist for Audience Project (offline)

Responsibilities:
- 1st line client support and troubleshooting
- Support onboarding of users and customers into our software platform
- Manage and set up software platform account structure for customers
- Conduct support and set-up calls for our customers
- Bug/issue management and escalation to tech
- Identify & document best practices in customer support cases
- Support CSM team with operational tasks

Requirements:
- Experience with customer support, preferably within SaaS or other technologies
- Strong communication skills
- Great interpersonal skills and will be happy to solve our clients’ problems
- General technical knowledge
- A proactive mindset
- English fluency (Verbal and written)

Desirable:
Experience in adtech and/or martech is a plus

What's in it for you:
- A unique career and personal development opportunity within a fast-growing digital business
- Join an international team and highly qualified colleagues
- The opportunity to work with innovative and market-leading products and solutions
- A competitive compensation package

About Ciklum International

Ciklum (www.ciklum.com) is a leading global product engineering and digital services company, serving Fortune 500 and fast-growing organisations.

Headquartered in the UK, Ciklum has 4,000+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that leverage emerging technologies. Ciklum specialises in enabling digital transformation for some of the largest household names in the digital economy.

The Company empowers its clients and people to exceed their potential and pursue the extraordinary.

Join one of the top 10 employers in Ukraine, according to Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/