Support Engineer / Technical Support / English, Italian, German, French languages (offline)

PRIMARY RESPONSIBILITIES:

Respond to support queries by phone, email, chat, ticketing system;
Advise customers on the proper use of the product;
Identify, analyze and troubleshoot technical issues to provide help in timely manner;
Work in collaboration with other members of Technical Support Team and our R&D team.

SKILLS:

Knowledge of English or Italian, or German, or French (min B2);
An experienced PC user;
Experience in the telecommunications is an advantage;
Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;
Strong communication, technical and analytical skills;
Quick learner, eager to learn new products and technologies;
Team player with high level of dedication and commitment.
After successful initial interview in English, please be prepared to have an interview on the basic understanding of the following concepts: DHCP, DNS, NTP, difference between TCP/UDP, between LAN/WAN, Internet, NAT router, firewall, switch, VoIP (SIP, RTP).

WE OFFER:

Competitive salaries (based on the interview results), career opportunities.
Paid lunch and vacations.
Possibility to travel for business to countries.
Working hours: Monday through Friday, 10am — 7pm (lunch break: 2pm-3pm).