Customer Support Representative (offline)

We’re dedicated to providing easily accessible, high-quality care to the children and families we serve. We’re rapidly growing our team — and looking for values-driven, diverse, caring professionals to help us improve the availability of autism care.

Description

As a member of the growing Client Operations team, your role is to facilitate the behind the scenes operations, such as document collection and scheduling of both caregivers and parents going through Applied Behavior Analysis (ABA) therapy with their child.

What you’ll do:

- Deliver a seamless client experience
- Coordinate communication channels between families, providers, and Sprout staff
- Conduct scheduling calls, pairing clients with clinical staff
- Follow up with clients for document collection
- Maintain the schedules of clinical providers to maximise coverage - throughout a geographical region


What you’ll need:

- Advanced English Level
- Excellent communication skills, both internally and with talking to clients when necessary.
- Hyper-Organized
- Demonstrable ability to own a task and complete it with quality and excellence
- Ability to adapt and multitask in a rapid growth environment
- Strong technical skills — you leverage tech to increase efficiency, productivity and transparency
- Experience in, knowledge of or interest in pediatrics, autism, behavioral health or similar field preferred.

Who you are:

Mission-driven: You are dedicated to our mission and understand that providing excellent care to children with autism is at the core of everything we do.
Motivated: You take ownership of your projects and are driven to produce the highest quality work product. You meet deadlines and communicate roadblocks. You look for opportunities to add value.
Creative: You come up with original ideas to solve complex problems.
Collaborative: You thrive in a team environment. You love listening to feedback and incorporating other people’s opinions into your ideas. You’re willing to work beyond your stated role for the best of the team.
Compassionate: You care about people. You want others to succeed.

What we offer:

- A competitive salary
- Remote work
- Working hours by EST timezone (16:00 - 24:00)
- The opportunity to have an impact on performance and processes
- Being part of a team of hard-working, ambitious and caring individuals who will help you learn and grow professionally

About N-iX

Sprout is a tech-forward provider of in-home and online Applied Behavior Analysis (ABA) and Speech Therapy. Our Mission is to provide highly personalized care in the environments most suited to help children with unique needs.
Sprout was founded in 2019 to fundamentally change how patients and physicians experience healthcare. We were tired of watching everyone around us — patients and physicians alike — begin to resent the healthcare experience in the United States.

Company website:
https://www.joinsprouttherapy.com/