Internal Communications Coordinator (offline)

The Internet is for anyone!
When you join ZONE3000, you join an international IT company partnered up with Namecheap - one of the world’s top three domain registrars. We’ve been trusted by more than 6 million customers all over the globe for going on 20 years, and we proudly hold over 11 million registered domain names.

The Internet is for anyone who wants to share their ideas with the world. At Namecheap, we’re excited to help our customers realize their dreams. That’s why we’re here, and that’s why you should join us.

Role Purpose & Team
We need your help to connect the dots across the communications happening all across Namecheap so that we can build effective communication systems, products, and insights. You will bring a much-
needed level of detail, organization, systematization to a growing body of communications work. You’ll help us track, plan, and report on communications so that we can ensure we’re truly hitting the mark for our people.

Are you a stickler for structured and effective communication?

Maybe you’re already writing this job ad in your mind way better than it is. If so, it sounds like you’re
the perfect fit for the role! But for the time being, we hope you’ll keep reading.

This is a unique and a very exciting time to join Namecheap as an Internal Communications
Coordinator. You’ll report to the Head of Internal Communications and join a small, boot-strappy team actively building communications processes, workflows, and relationships to ensure the growth of our people and our business. Did we mention that you’re going to be the 2nd ever team member of the Internal Communications team? Our team is growing to respond to the demand for better, faster communications coming from our internal customers.

What’s in it for you?
● Be part of a global technology company and grow as an international professional
● Get exposed to diverse, international projects like Namecheap’s talent brand, learning platforms, and culture initiatives
● Manage your own time and energy to work healthily, and take the time off you need to
recharge
● Join a flat, transparent organization with low-hierarchy, open communication, and access to company leaders
Opportunities for your professional development and personal growth
Soft and hard skills development through the corporate «University»
Paid vacation and sick leave
English skill development including Speaking Clubs, Grammar Lectures, and games (available remotely during our current work-from-home)
Additional office-specific benefits in Kharkiv, Lviv, and Dnipro - ask us for more info!

Prefer to work remotely from your home city instead?

We’re open to that, too! You’ll join Namecheap’s “always remote” workforce of over 100 teammates across the globe in Europe, South America, Canada, and the United States.

Your working schedule
Monday through Friday
Generally 10 am - 6 pm EEST, with room for personal flexibility and occasional adjustments for later meetings

What you’ll do (Responsibilities):
● Manage the regular emails sent to the Namecheap global team in terms of content
adjustment, formatting, and system administration
● Manage all processes related to internal emails sent through the email management
software we use (Iterable), including:
○ building templates
○ securing appropriate reviews of emails
○ scheduling and sending emails
○ importing and maintaining distribution lists
○ transferring data and analytics into a communications dashboard
● Build & maintain an editorial calendar for Namecheap internal communications that
organizes global and local communications, holidays and events, and ad-hoc comms
● Track & report engagement metrics associated with communications, including email
open rates, click-through rates, form completions, and other indicators
● Update and maintain the global communication spaces on our internal collaboration and
content management platform (we use Confluence)
● Ensure new communications content is updated across all relevant channels

We’d love to hear from you if you’re:
● Rigorously attentive to detail & keenly organized
● Adept with new technologies/tools
● Strong and autonomous in how you manage your time & tasks
● Able to display information visually in creative but effective ways
● Comfortable keeping track of multiple different communication products, streams, and
contributors/stakeholders
● Results-focused: eager to see & create positive change

Your skills:
● Upper intermediate fluency or higher in English and Russian (written & spoken)
● At least 1 year of relevant professional experience, including work in communications,
coordination, and/or project and stakeholder management roles
● Skills in spreadsheets: Excel/Google Sheets/ AirTable
● Proficiency in e-mail/newsletter/marketing management tools (preferably Iterable)

You might also have:
● Familiarity with LMS/LXP platforms (Docebo would be an asset)
● Experience in intranet/content management systems (Confluence preferred)

If you’ve read this till the end, you’re most likely into this job.

We want to know you!

Please attach your updated CV in English. Good luck!

About ZONE3000

ZONE3000, международная IT компания, которая входит в десятку лидеров украинской IT отрасли по версии DOU. Специализируемся на предоставлении сервисов и услуг для разработки программных продуктов в направлениях доменов, хостинга, сертификатов безопасности, личной почты и прочего.

С 1998 года мы искали «своих» людей, и сейчас нас уже более 2000 профессионалов в шести локациях ZONE3000: Харькове, Львове и Днепре. Наши команды помогают клиентам создавать продукты мирового уровня и развивать бизнес в партнерстве.

Мы в ZONE3000 — фанаты технологий. Продуктовые направления ZONE3000 Харькова и Львова поддерживают и развивают более 20 продуктов. Опытные профессионалы IT отрасли находят у нас перспективные проекты, а молодые специалисты могут начать карьерный путь в ZONE3000, пробуя себя в Customer Support международной IT компании.

Компании Namecheap и HOSTiQ выбрали нас в качестве стратегических партнеров. Сегодня Namecheap занимает 2 место в мире среди доменных регистраторов, а HOSTiQ отличается высоким уровнем хостинговых услуг в Украине.

Нас в ZONE3000 драйвит то, что мы делаем, а сотрудничество с такими же увлечёнными специалистами мотивирует и стимулирует быстрее достигать амбициозные цели. Мы открыты для всех, кто стремится к профессиональному развитию в международной IT компании — ждем единомышленников в большой команде ZONE3000.

Company website:
https://www.zone3000.net/

DOU company page:
https://jobs.dou.ua/companies/zone3000/