Technical Writer (offline)

Responsibilities:

— Grasp complex technical concepts and make them easily understandable both text & visual wise
— Determine the needs of end-users of Technical Documentation
— Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
— Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
— Create and maintain the Information Architecture, produce consistent work within established branding, style, and legal guidelines


Required skills:

— At least 3 (three) years of proven relevant experience in Technical Writing or Software Documentation
— Problem-solving ability (Choosing the right words, phrasing, and tone is challenging. In order to be successful, you will need to have strong problem-solving skills and understand how to convey complex subjects simply).
— In-depth domain knowledge (Show interest and passion for understanding products, services, and customers. Understand the product life cycle and be familiar with the different phases in the process.)
— Ability to handle open-ended projects that may be ambiguous or ill-defined
— Motivated participant and design advocate (Key contributor and proponent for effective communication to the target audience)


Nice to have:

— Familiarity with Gitlab, AsciiDoc
— API Documentation experience
— Experience working within the agile software development lifecycle


We offer:

— Attractive compensation package
— Salary will be fixed in US Dollars
— Loyalty bonus 15% from fixed salary
— Work From Home policy applicable (1-3 days per week)
— Healthcare plan
— Parking slots near the office
— 24 vacation working days
— English language courses
— Apple gear
— Development in professional growth (courses, training, Udemy business account)
— With Omilia, you will work within a great team of likeminded young people, working hard and enjoying every bit of it, delivering disruption in how consumers communicate with organizations all over the world!
— With Omilia, you will be able to travel to Greece for team buildings at our amazing HQ offices!


Project description:


1. You will be responsible for creating technical documents and manuals, explaining complex information in a clear and concise manner.
2. You will be collaborating with Developers, Quality Engineers, Product Managers, and Usability Experts to make our products easier to use.
3. You will report to the Technical Documentation Lead. Your role requires a technical acumen with regard to instructions and proficiency in certain Technical Documentation Software.

About Omilia Natural Language Solutions

At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years.
Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improves the customer experience and significantly decreases operational costs.
DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-services in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.
With current operations and installations in more than 9 countries, including the US and Canada, and case studies with some of the biggest banks and telcos of the world, Omilia sports the fastest growing NLU solution in the market.
To learn more about Omilia visit omilia.com

Company website:
https://omilia.com/

DOU company page:
https://jobs.dou.ua/companies/omilia-ltd/