Trainee System Engineer / Intern Technical Support Engineer (offline)

About project:
Our client is a leading provider of customer relationship management (CRM), applicant tracking system (ATS) and operations software for the staffing industry.

Schedule: One week from 9am till 6pm, the next week from 6pm till 2am.

Requirements:

•1+ year of experience as System Administrator or System Operator
Demonstrated experience with operations of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems
•Hands-on experience with the monitoring systems such Microsoft SCOM, Nagios, Zabbix, Icinga2 or Datadog
•Strong Windows skills (Servers, Storage & Network)
•Hands-on experiences with Mission Critical Systems & Database environment administration tasks
•Intermediate level of English.

Responsibilities:

Communication
•Provide prompt and accurate feedback to customers, within agreed time limits
•Ask targeted questions to quickly understand the root of the problem/requirement
•Follow up with reporter to ensure their IT systems are fully functional after troubleshooting
•Communicate information to developers and other technical engineers.

Management
•Take ownership of the reported ticket and seeing it through to resolution
•Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
•Prioritize and manage several open issues at one time
•Filing accurate and timely reports regarding problems
•Prepare network & server reports
•Documenting troubleshooting and problem resolution steps.

Technical
•Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
•Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
•Research and identify solutions to software and hardware issues
•Diagnose and troubleshoot technical issues, including account setup and network configuration
•Refer to internal database or external resources to provide accurate tech solutions
•Researching technical issues
•Ensure NOC notifications are accurate and are sent out within published SLA.

We offer:

•Remote or office work till 2021
•Medical insurance health plan
•Sports reimbursement program
•23 working days of 100% paid vacation and paid sick days
•Free English classes
•Massage sessions
•Leisure activities in the office: billiards, gym, X-box, table tennis, table soccer etc.
•Bike parking zone
•Lounge parties every month
•Modern and comfortable office facilities near the city center.

About TEAM International

TEAM International was founded in 2004 in Lake Mary, FL, USA.

Today, the company is a trusted technology partner and IT services provider to hundreds of industry leaders and innovators globally. It has a total of 1000+ talented employees and delivery hubs in:

— Colombia, Medellin [since 2014]

— Ukraine, Lviv [since 2014]

— Poland, Lublin [since 2016]

— Portugal, Lisbon [since 2022]

Telenor, Atlas Copco, Swiss Re, Coyote Logistics, SwiftPage, COX, Experian, Goodyear, and many other leading organizations trust TEAM to augment their in-house IT departments with the brightest tech talent, build powerful software products, and make their businesses thrive.

✅ TEAM's holistic range of IT offerings includes:

— Software development outsourcing

— Intelligent business automation services

— Software QA & testing

— Microsoft services

— Professional IT consulting services

— Data analytics services

— Managed IT services

Company website:
http://www.teaminternational.com/

DOU company page:
https://jobs.dou.ua/companies/team-international/