Customer Support Specialist (offline)

About project:
Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single person in the US!
Based in the US, HealthJoy is a tech company focused on simplifying the healthcare benefits experience for American customers. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and money.
Following an explosive 2019 (raising $30M in Series C funding, awards for Chicago’s Best Tech Startup and Chicago’s Best Place to Work and more), we’re continuing down the path of high growth and high impact.

Необходимые навыки
— Great logical & creative thinking
— Be a strong problem solver
— Have a high level of empathy
— Be adaptable to frequent change
— Proven customer service skills
— Be aggressive desire to self-improvement
— High level of the English language (Upper-Intermediate)
— Computer literacy
— Be a real team player
— High level of accountability

Будет плюсом
— Working experience in customer support area

Предлагаем
— Understanding of the U.S. healthcare system
— Improvement of English language skills
— Intellectual challenges and contribution to a culture which embraces new ideas and changes
— Experience exchange with our American colleagues
— 15 paid vacation days per 12 month period, paid sick-leaves
— Working schedule 5/2 — 15:30 to 24:00
— Career growth opportunities

Обязанности
— Interact with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and providers to assist in scheduling appointments, closing gaps in care.
— Collect medical data to determine the best path forward to render successful medical resolutions.
— Partner with your leadership team, the practice administrative or clinical staff to determine best strategies to support the practice and our members.
— Communicate scheduling challenges or trends that may negatively impact outcomes.
— Provide WOW-experience to HealthJoy’s American customer base.
— Ability to work independently in a virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise.

About CODEX recruiting agency

CODEX — IT recruitment agency, which are help companies to save time and money by finding the best candidates for them.

We offer innovation to hiring and managing toptalent.
Our services include Permanent Recruitment, Contract Recruitment, and HR Consulting.
Our promise is to focus on excellence through continuous evaluation and improvement.
We are located in Ukraine but we are home worldwide.
Having good business experience, our team has become more than just a recruitment company.
No matter where in the world you are, CODEX specialists are here to help.
We can attract and connect you to talent in both local and global markets.
Using our Cloud platforms, we can support our clients worldwide.

Company website:
https://codex-ra.com/