Customer Support Agent with Polish - email and chat (offline)

Plus500 is a successful global software company that offers a leading CFD trading platform. The company is public-listed at the London Stock Exchange since 2013. The Group enables retail customers to trade CFDs in more than 50 countries and in more than 2,200 different underlying global financial instruments comprising equities, ETFs, foreign exchange, indices, options and commodities.

Responsibilities:

Provide information about financial instruments and services of the company;
Respond to customer requests for installation, registration and regular operations with client's software;
Provide support regarding technical, trading and financial issues to customers queries by email and chat;
Verify the request details with the customer;
Research and answer questions and solve problems for a complete customer's satisfaction;
Follow up on the successful completion of each case;

Requirements:

Fluency in the Polish language;
Fluency in the English language;
Good computer literacy;
Excellent typing skills;
Analytical and problem-solving skills;
Ability to prioritize tasks and work with minimal supervision;
Financial/Economic background or education will be considered as an advantage;
Customer service experience will be considered as an advantage;
Willingness to work on shifts;

What we offer:

Great opportunity for professional and personal development within a fast-growing company;
Extensive training programs;
Competitive remuneration package;
Excellent working conditions;
Cooperative team environment;