Customer Support Specialists (offline)
We are looking for two (2) Customer Support Specialists to join our Kharkiv team!
As a Customer Support Specialist with GeoGuard, you play an integral role in our customer experience lifecycle. You act as the first point-of-contact for our clients, working with them to resolve a number of issue types, such as, user related issues, service interruptions and supporting other GeoComply teams during the client integration process.
Key responsibilities:
- Responding to clients according to SLA requirements, to achieve a 24-hour issue resolution for all tickets when possible
- Responding to Zendesk tickets related to our AppSupport support line for end users
- Record and investigate geolocation issues and user blocking cases
- Closely collaborate with Operational and Development teams
- Provide management with customer insights and information on customer needs
- Review Daily Hand Over at beginning of day, and create one at Close of Business (COB)/End of Day (EOD) to pass along vital information related to customer issues and reports
- Monitor and manage social media mentions and respond accordingly
- Develop and maintain a thorough understanding of the company's technologies, process and teams
Skills and qualifications:
- At least one year experience in a similar role
- English level: Upper Intermediate
- Experience in providing a high-level of customer support and providing exceptional customer service
- Ability to understand business and customer requirements, prioritizing issues and escalating as required
- Experience liaising with internal development and technical teams
- Strong communication skills with ability to adapt to communicating with different parties such as clients, developers and infrastructure team members, across different time zones
- Resourceful, detail-oriented, with strong organizational skills
- Ability to work on weekends and/or outside normal working hours
- Experience with Jira, SQL, Zendesk and Atlassian is an asset
We offer:
- Motivating compensation: high competitive salary, bonus system, corporate language classes
- Personal development plan for each employee
- The chance to work with a motivated and talented international team
- Medical insurance
- Modern office space in the center of Kharkiv, near subway station "Naukova"
- We're always stocked up on snacks and coffee and have free lunches monthly
- Frequent team building events
If you have what we are looking for and would love to join our team in Kharkiv, we want to hear from you!
This position is located in Kharkiv, Ukraine. To learn more about us, visit www.geoguard.com
We sincerely thank all applicants for applying; if we like what we see and feel you are a match for our position, we will be in touch.
As a Customer Support Specialist with GeoGuard, you play an integral role in our customer experience lifecycle. You act as the first point-of-contact for our clients, working with them to resolve a number of issue types, such as, user related issues, service interruptions and supporting other GeoComply teams during the client integration process.
Key responsibilities:
- Responding to clients according to SLA requirements, to achieve a 24-hour issue resolution for all tickets when possible
- Responding to Zendesk tickets related to our AppSupport support line for end users
- Record and investigate geolocation issues and user blocking cases
- Closely collaborate with Operational and Development teams
- Provide management with customer insights and information on customer needs
- Review Daily Hand Over at beginning of day, and create one at Close of Business (COB)/End of Day (EOD) to pass along vital information related to customer issues and reports
- Monitor and manage social media mentions and respond accordingly
- Develop and maintain a thorough understanding of the company's technologies, process and teams
Skills and qualifications:
- At least one year experience in a similar role
- English level: Upper Intermediate
- Experience in providing a high-level of customer support and providing exceptional customer service
- Ability to understand business and customer requirements, prioritizing issues and escalating as required
- Experience liaising with internal development and technical teams
- Strong communication skills with ability to adapt to communicating with different parties such as clients, developers and infrastructure team members, across different time zones
- Resourceful, detail-oriented, with strong organizational skills
- Ability to work on weekends and/or outside normal working hours
- Experience with Jira, SQL, Zendesk and Atlassian is an asset
We offer:
- Motivating compensation: high competitive salary, bonus system, corporate language classes
- Personal development plan for each employee
- The chance to work with a motivated and talented international team
- Medical insurance
- Modern office space in the center of Kharkiv, near subway station "Naukova"
- We're always stocked up on snacks and coffee and have free lunches monthly
- Frequent team building events
If you have what we are looking for and would love to join our team in Kharkiv, we want to hear from you!
This position is located in Kharkiv, Ukraine. To learn more about us, visit www.geoguard.com
We sincerely thank all applicants for applying; if we like what we see and feel you are a match for our position, we will be in touch.
About GeoComply
GeoComply is the world's market leader in geolocation fraud prevention solutions used to ensure location-based compliance in the gaming industry, protect content rights in media & entertainment, as well as detect and stop fraud in the financial services and payments industries. Our patented and proprietary geolocation solutions are unparalleled in the level of accuracy, depth of security and ease of integration.Company website:
https://www.geocomply.com/
DOU company page:
https://jobs.dou.ua/companies/geocomply/
The job ad is no longer active
Job unpublished on
22 August 2020
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