Support Team Leader (offline)

As a Team Leader in the support team, you will be hands-on support while also managing a team of 5-6 support engineers. The team will support both technical and non-technical end-users. Working hours might occasionally include night hours.

Responsibilities:
Create and use KPIs and reports;
Manage the team’s work (tasks, response times, shifts, etc);
Understand the solution and will be able to guide the team members;
Do some hands-on work and day/evening/some night shifts;
Work closely with customers.

Requirements:
2+ years experience in managing a support team for a back-end software;
Linux knowledge (analyze logs, regexp, processes);
Experience as a Support Engineer for production environments;
Upper-Intermediate and a higher level of English.

Would be a plus:
Financial background: FIX protocol, FX trading;
Scripting: Bash or Python;
Experience Network knowledge, telnet, TCP/IP.

Working conditions:
Vacation and sick leave are covered by the company;
Medical insurance;
Office in the city center;
English classes.