Customer Support Specialist for Ciklum Support Center (offline)

Responsibilities
Respond to customers’ request (in quick and efficient manner) through chats and calls
Identify and assess customers’ needs to achieve satisfaction
Understand and analyze customers’ problem, find appropriate and acceptable solutions
Following up with a client to ensure the problem is resolved
Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
Ensure customer satisfaction and provide professional customer support
Be responsible for the quality of service and performance
Provide regular and accurate reporting on a daily basis

Requirements
Basic technical background (Basic IT education, courses will be a plus)
Understand and analyze requests, react quickly;
Excellent English, both written and speaking skills are required; additional languages will be a plus
Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
Excellent communication skills, be able to start a conversation with strangers/foreigners easily
Service oriented with desire to help people
Proficiency in Windows/Linux/Mac OS
Detail oriented, reliable, stress resistant
Responsible, initiative, multitasking, self-organized, eager to learn
Able to plan your own time
Shift work (morning-day, day-evening, evening-night)
Experience with Jira, Confluence, Zendesk/Freshdesk or other systems
Experience on similar (IT support) position will be a plus
Location: Ciklum Office, Dnepropetrovsk

Desirable
Experience with Windows/Linux/Mac OS
Familiarity with JSON, XML, CSV standards; REST API would be a plus
Experience on similar IT position would be a plus
Experience with Jira, Confluence, Zendesk will be a plus
Basic IT education, courses will be a plus

What's in it for you
Variety of knowledge sharing and training opportunities
Unique working environment where you communicate and work directly with client
Competitive salary
Career and professional growth
Possibility to work in a big and successful company
Long-term employment with 20 working-days paid vacation and other social benefits
Working in centrally located office with warm atmosphere which creates really good working conditions

About Ciklum International

Ciklum (www.ciklum.com) is a leading global product engineering and digital services company, serving Fortune 500 and fast-growing organisations.

Headquartered in the UK, Ciklum has 4,000+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that leverage emerging technologies. Ciklum specialises in enabling digital transformation for some of the largest household names in the digital economy.

The Company empowers its clients and people to exceed their potential and pursue the extraordinary.

Join one of the top 10 employers in Ukraine, according to Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/