Customer Support Engineer (offline)

You will undertake the review, analysis, and execution of related service
requests of various complexity to ensure and maintain customers' best user
experience. You should be able to build an effective communication with
users and customers to ensure progress in investigating and resolving their
technical requests.

dotConnect is an enhanced data connectivity solution built over ADO.NET
architecture and a development framework with a number of innovative
technologies. dotConnect includes high performance data providers for the
major databases and popular cloud applications and offers a complete
solution for developing data-related applications and web sites. dotConnect
can be used in all areas of modern application development: web applications and services, windows forms applications, mobile and enterprise development.

Requirements:
- experience with .NET Framework;
- basic knowledge of SQL and relational databases (Oracle, PostgreSQL, SQL Server, MySQL, etc.) must have;
- strong English written skills (Intermediate or higher);
- advanced communication techniques;
- enhanced management skills: ability to plan your work day, set priorities for user requests, meet response policy time-frame when processing tickets;

Would be a plus:
- QA and/or programming experience;
- professional experience in a relevant position (IT);

Responsibilities:
- working closely with Engineering and QA when escalating issues;
- Gather, process and response customers' tickets on a daily basis and in
accordance with the defined business process;
- suggest improvements upon customer's request;

What we offer as benefits:
- new modern office in the downtown;
- working on interesting projects with the use of the cutting-edge technologies;
- high compensation;
- flexible work schedule;
- paid annual leave and sick leave;
- English courses in the office;
- corporate activities;

About Telesens

Telesens is a global provider of enterprise level software products and solutions for telecom and other business domains. We have been operating since 1998 and serving customers in more than twenty countries worldwide. The headquarters of the company is situated in London with the development center in Ukraine.

Telesens has its own telecom BSS/OSS/VAS suite with exclusive intellectual property rights to every own product.

To support the growth of our customers’ businesses and their reliable operation, we offer a wide range of services:

Tailoring and implementation of own software products at telecom operators
Assembling turn-key solutions on platforms of leading telecom software vendors
Custom software development
Over 600 projects were successfully implemented for our clients all over the world.

Telesens is a certified partner of Oracle and Microsoft corporations and we work in close partnerships with world’s leading telecom solutions vendors like NOKIA (Finland), SIEMENS (Germany), Comptel (Finland), DigitalRoute (Sweden).

High corporate culture and ISO 9001:2015 certified business processes allow us to satisfy the most demanding customers with the excellent quality of solutions and support services. More than 100 highly qualified technical specialists are working for the company with the potential for rapid corporate growth due to own educational center and close cooperation with leading technical universities of Ukraine.

Company website:
http://telesens.ua/

DOU company page:
https://jobs.dou.ua/companies/telesens/