Candidates 41
$500 / mo
≈ $6000 / year net
Support
Ukraine · Vinnytsia · No experience · Intermediate ·Published yesterday
Ukraine · Vinnytsia · No experience · Intermediate ·Published yesterday
$2500 / mo
≈ $30000 / year net
Technical Support Engineer
Ukraine · Vinnytsia · 3 years of experience · Upper-Intermediate ·Published 23 April
Ukraine · Vinnytsia · 3 years of experience · Upper-Intermediate ·Published 23 April
Core Skills:
Programming (Bash, Python)
Tools (Vagrant, Jenkins, Docker, Kubernetes, Helm)
Cloud (AWS)
DB (MySQL)
Development (GIT, Prometheus, Grafana)
Outside of work, I enjoy exploring new technologies and contributing to open-source projects. Always seeking opportunities to further enhance my skills and knowledge in the field.
$800 / mo
≈ $9600 / year net
Customer support agent
Ukraine · 4 years of experience · Upper-Intermediate ·Published 23 April
Ukraine · 4 years of experience · Upper-Intermediate ·Published 23 April
Successfully managed media pages, maintaining engaging and informative content to enhance brand visibility and engagement.
Demonstrated proficiency in utilizing Confluence, BO, Databricks, and SQL to streamline support processes and optimize operational efficiency.
Fluent in English, facilitating clear and effective communication with a diverse clientele.
$1700 / mo
≈ $20400 / year net
Account Manager, Customer Success Manager, Head of Support
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 23 April
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 23 April
- 15 years + in accounting (global multinational foreign companies (FMCG) in modern trade, banks, agricultural sector, pharma)
- managed the annual budgets (with more than 8 mln. UAH in tobacco sphere)
- market share (volume and value) increasing up to 100% in direct channels
- 96% of customer retention
- long term relations builder (customer care, support, development)
- experienced in upsell/cross sell, support
- successful negotiator
- problem solver
- 100% satisfaction level of customers
- immersion into the projects
Trainings: Account management, Time management, Negotiations skills, Project manangement, etc.
- successful negotiator
- highly focused
- self-motivated
- flexible
- achieved the high level of performance
- customer retention 96%
Looking for the new opportunities preferably in quick development IT industry within friendly, warm, open and non - bureaucratic company.
Quick learner, communicative, honest, team player, flexible, multitasker
$800 / mo
≈ $9600 / year net
AWS Junior Cloud support engineer, IT Support, Technical Support
Ukraine · Vinnytsia · No experience · Intermediate ·Published 22 April
Ukraine · Vinnytsia · No experience · Intermediate ·Published 22 April
in the future
I graduated from Vinnytsia Medical University with a specialty in dentistry. During my studies, I worked part-time at various jobs to earn extra money. Worked until mid-May 2020 as a dentist. Then I was diagnosed with blood cancer. Due to the circumstances and the situation with the coronavirus, I could not work as a dentist. During treatment, I needed funds, so I started working remotely as a sales manager at an English language school. My determination, hard work and skills from previous jobs helped me succeed and become Sales Manager of the Month.
Due to the full-scale invasion, I was unable to continue my treatment, so I had to look for an opportunity to continue my treatment in another country. I went to UK in 2022. In the UK I received the necessary treatment and was put into remission. During my stay in England, I completed an internship on Amazon cloud technologies in the Generation UK&I organization. Where I successfully passed the exam and received the certification. Recently, I returned to Ukraine. At this stage, I am actively looking for new opportunities to realize myself, I am ready to study and work hard.
$900 / mo
≈ $10800 / year net
Customer Support
Ukraine · Vinnytsia · 6 months · Upper-Intermediate ·Published 21 April
Ukraine · Vinnytsia · 6 months · Upper-Intermediate ·Published 21 April
$700 / mo
≈ $8400 / year net
Customer Support
Ukraine · Vinnytsia · 1 year of experience · Intermediate ·Published 18 April
Ukraine · Vinnytsia · 1 year of experience · Intermediate ·Published 18 April
- Experience with Jira, Confluence
- Diagnostics of problems received from customers
- Work with Grafana
- Sales research;
- Ability to work efficiently both independently and with a team
- Ability to multitask
- Ability to work night shifts
- Stress-resilience
- Great attention to detail
- Ability to work remotely
- Experience with both Mac and Windows OS
I am proactive, self-motivated and ready to learn and develop
$2000 / mo
≈ $24000 / year net
Technical and Customer Support Specialist
Ukraine · Vinnytsia · 8 years of experience · Advanced/Fluent ·Published 18 April · In passive search
Ukraine · Vinnytsia · 8 years of experience · Advanced/Fluent ·Published 18 April · In passive search
Before that, I worked as a Network and Systems Administrator in a local cybercafe where I had responsibilities in maintaining a local network and setting up various computer/office equipment. I also worked as a Field Network Engineer in one of the major telecom companies, my responsibilities were installing cable networks in the city residential areas and performing onsite repairs.
In other words, I have a range of both soft and hard skills.
Fluent in English, Ukrainian, Russian. Also have limited working proficiency in French.
$2000 / mo
≈ $24000 / year net
Head of support
Ukraine · Vinnytsia · 7 years of experience · Intermediate ·Published 16 April
Ukraine · Vinnytsia · 7 years of experience · Intermediate ·Published 16 April
September 2021 - until now | Ukraine
-Team management.
-Quality control of the team.
-Market research.
-Selection of specialists for the team.
-Daily meetings with the team.
-Training development.
-Staff assessment and feedback session (support ongoing process).
-Update action protocols.
-Distribution of tasks.
-Help the teams in resolving project issues.
-Monitor and analyze current performance, continually implement optimization strategies.
Manager/Head of department UKRSIBBANK
May 2016 - September 2021 | Ukraine
-Team management.
-Аnalysis of business indicators and work on its improvement.
-Тesting of bank projects.
-Quality control of the team.
-Staff assessment and feedback session (support ongoing process).
-Interviews with candidates.
-Training of new employees.
-Settlement of customer complaints.
Sales manager Telemedia
January 2015 - March 2016 | Ukraine
-Analysis of client databases.
-Customer consultation.
-Analysis of team performance.
2. Effectively established knowledge repositories and reporting systems.
3. Developed and implemented a monthly performance evaluation system for agents.
4. Documented and standardized support team procedures and established a central knowledge base.
5. Established and synchronized team performance indicators with the overarching objectives of the company, ensuring their achievement.
6. Initiated the establishment of a remote team, including recruitment, orientation, and training processes.
$1500 / mo
≈ $18000 / year net
L2 Tech Support | I am looking to retrain to DevOps/SRE
Ukraine · Vinnytsia · 5 years of experience · Upper-Intermediate ·Published 16 April
Ukraine · Vinnytsia · 5 years of experience · Upper-Intermediate ·Published 16 April
A significant part of my job involves providing technical support to customers, addressing any queries or concerns they may have regarding the aforementioned systems. I assist customers with troubleshooting mail, DNS-related, and content management system (CMS) issues, including popular platforms like WordPress, Drupal, Joomla, and Laravel, etc.. I strive to deliver prompt and effective solutions to ensure customer satisfaction.
Also, I have experience in server monitoring tools such as Nagios and Zabbix. As a Level 2 support professional, I tackle the most complex and unusual customer requests, utilizing my technical expertise to resolve intricate challenges. Additionally, as a Shift Lead, I hold the responsibility for overseeing the entire shift, promptly addressing any critical incidents that may arise. I actively support and collaborate with my team members, assisting them with their tasks, tickets, and day-to-day work.
Currently learning
AWS/Azure
Basic level. Created a free-tier VMs on both for personal use and did some basic tests such as installing and configuring software.
Git/GitHub/GitHub Actions
Basic level. Used only for personal purposes with the common commands.
Docker
Basic level. Installed on local and cloud environments and checked its functionality with the common
commands.
Kubernetes
Basic level. General understanding of the software, but no practical experience yet.
Terraform
Basic level. General understanding of the software, but no practical experience yet.
cPanel/WHM certifications