Ukraine, EU · $1200 · 7 years of experience · Upper Intermediate
management of outsourced web projects, dedicated development teams, 3D animation/VR/AR production process, team management (up to 40 employees), customer’s requirements analyze, project estimate, project and technical documentation creating, project planning, team building and development, interviewing job candidates, communication with customers, task and time tracking, reporting, project testing and review.
Project coordination, Resource management, Team management, Project Management, Communication, Risk management, Agile, Waterfall, English, People management, Requirements analysis, Remote team management, project planning, Jira, Scrum, Kanban, Redmine, trello, working with foreign customers, Manual Testing
Kyiv · $800 · 1.5 years of experience · Intermediate
07.2018-10.2019 ACCOUNT MANAGER, "SMARTLINE GROUP", Киев • Развитие услуги Mastercard Concierge и полная сервисная поддержка для существующих и новых проектов. • Коммуникация с клиентами, подрядчиками. Ведение деловых переговоров. • Составление презентаций, проведение тренингов. • Аналитика и составление отчетов, выставление счетов. Работа с договорами и юридическими документами. 09.2017-07.2018 PERSONAL ASSISTANT, "SMARTLINE GROUP", Киев • Поддержка клиентов Mastercard Concierge из разных стран • Решение комплексных задач • Решение конфликтов
Project Management, Team management, Microsoft Office, User Experience, CRM, English, Scrum, Product management, Business Analysis, Communication, project planning, Jira
• HGEM (быстрорастущий европейский рынок + центральная Азия): Проект: Азербайджан Запуск Mastercard Concierge на новом рынке - Азербайджан. Ведение проекта с 0. Успешно подключены к услуге 4 банка. Проект: Беларусь Продвижение Mastercard Concierge на существующем рынке. Подключение к сервису 2 новых банка. Поддержка 4 существующих банков. • Рынок УКРАИНЫ и МОЛДОВЫ: Предоставление полного сервиса и поддержки клиентов для существующих банков - 34 банка.
Vinnitsia · $2000 · Upper Intermediate
Work experience: From May 2019 working as API Applications Infrastructure Specialist in Poland. Main tasks: System maintenance, configuration, deployments, customization tasks, support of API Connect and DataPower infrastructure; Networks and security updates (SSL, Firewalls, Tokens, Certificates), B2B integrations (SOAP and REST WebServices); Checking events in Splunk, Kibana, using Linux platforms, Atlassian suite (Jira, Bitbucket, Confluence), work in Agile/Scrum development practices. Three years in total (November 2014 – May 2019) worked as a Support engineer in Poland. Main duties: Diagnosing and solving hardware or software faults. Investigating the incidents, checking logs, using MS SQL, supporting of the TP.Net platform retail software, installing patches, configuring POS workstations, installing releases, network troubleshooting, supporting the engineers in the field, consulting site managers regarding POS and cash management issues. Using Microsoft active directory, PowerShell, supporting Windows OS, MS Office 2010-16 & Office 365, MS Sharepoint, Lotus Notes, VMware, System Center Configuration Manager skills. Featured LAN-WAN, TCP/IP protocols skills. EBS CRM Oracle ticketing system, BMC Remeby. - Understanding of .NET Framework, C# language of the software development (understanding of the object-oriented programming, Windows Forms, the most popular patterns), API, REST web API, Postman usage, relational databases experience (MS SQL Server), GIT version control knowledge. - Knowledge of administration and application development on Salesforce (Apex, SOQL, Salesforce APIs, and Force.com platforms), Lightning Design System and creating components. - Familiar with Robotic Process Automation and UiPath development tool. - Testing knowledge, understanding Selenium, main Python libraries for Test Automation. - Web development (knowledge of HTML5, CSS3, PHP skills, Bootstrap, Ajax).
MSSQL, LINQ, C#, HTML5, .NET, AJAX, Bootstrap, CSS3, MySQL, Patterns, Windows Forms
Certifications: ITIL® Foundation with ITIL® Foundation Certificate in IT Service Management, Warsaw
searching for RPA, Salesforce developer position.
Kyiv · $2500 · 7 years of experience · Advanced/Fluent
Motivated customer service specialist with over 7 years’ experience in a fast-paced, team- based environment. Currently manage team of 20+ agents. Enthusiastic, outgoing and knowledgeable proficient at building positive relationships with new and existing customers by offering superior customer service. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Support, English, Customer service, Ability to learn quickly, Good communication skills, Customer care, CRM, Communicative skills, Team management, Account Management, Communication Skills, Microsoft Office, Windows, Jira, helpdesk, MacOS, Support clients, Support on Skype/phone, Email support specialist, Customer Support Management, Customer Service Management, Customer Training and Support, Troubleshooting, Customer Relations, Linkedin, VoIP, PowerPoint, Linux, Confluence, Project Management, customer support, Have experience of communication with native speakers, Process Management, CRM systems support, Team Building, Service Desk, zendesk, ServiceNow
I have good deescalation skills and find myself very communicative and hardworking. Each time a company has an outage or frustrated escalated customer, I am able to handle the situation.
I am interested in developing my personal skills and learning something new. Not afraid of complicated tasks and open for new opportunities.
Kyiv · $900 · More than 10 years of experience · Upper Intermediate
I am System Administrator with 10+ years of experience in computer science and I am ready to share my knowledge with my future colleagues.
Support, Windows, Microsoft Office, Communication Skills, helpdesk, Service Desk, English, customer support, Ability to learn quickly
My summary experience: 10+ years of experience in administration and network design development of Forests/Domains and Workgroups; migration from Workgroup to Domain; 7+ years of experience in English communication with foreign colleagues from USA, Germany, Austria, Italy, Philippines, 25+ Skype conferences for Network Equipment Setups; polite and competent oral and written speech (Upper-intermediate level degree and higher-Puma Certificate of successful communication training “Let’s talk”); 7+ years of experience in purchasing of Office, Stores, Warehouse IT-equipment, accessories for it and office software; 5+ years of experience in sales of portable mobile devices (laptops, PDA, tablets, cameras) and desktops.
Лише офіційне працевлаштування
Odesa · $750 · 2 years of experience · Upper Intermediate
Customer Support & Compliance: Blue Sands, Cairo – Customer Support August 2017 - October 2017 Customer Support, Sales Manager & Appointment Setter E:centria Solutions Odessa, Odessa – web-content manager January 2018 - July 2018 Web-content manager & Data Entry Specialist - Adding new products to the database and websites - Searching for all possible info from manufacture/Google - Updating and finding high-quality images for product Remote4me.com, Odessa - Social Media Specialist January 2019 - August 2019 - Optimize job ads (rewriting) from the main website for a variety of social networks. - Publishing, checking/answering comments on Facebook, Reddit, technical forums, Twitter. J2Global Inc. (Canada), Odessa – Middle Global Customer Support Agent September 2018 – present time - L1 & L2 support - Providing technical support through live chat, e-mail correspondence, ticket system and phone calls in a timely and accurate manner. - Processing and forwarding requests to corresponding department representatives if needed. - Working between different products inside one corporation. - Providing worldwide technical support in rotational shift 24/7 - Troubleshooting - Experience with Jira, SalesForce, Trello, 8x8, Oracle chats, Olark, MS Office. - Verifying and approving accounts
customer support, English, Support, Customer service, Account Management, Microsoft Office, CRM, Jira, Windows, Product support, Customer care, Customer Support Expertise, customer support manager, Excel, Ability to learn quickly, Atlassian Jira, Slack, Salesforce CRM, salesforce, Good communication skills, Confluence, Technical Support, Troubleshooting
I do NOT wanna be Sales Manager (cold calls) I would like to work in any kind of Customer Service or field close to this and have the opportunity to grow.
Kyiv · $1200 · 2 years of experience · Advanced/Fluent
Briefly about me. An open-minded person with a high level of responsibility and interest in IT. Has become familiar with the fresh billing practices on how to monetize the product but also developing and keeping strong trusted business relationships with partners. Has experience in communicating with different banks and payments providers regarding payments processing related matters. Learned the technical side of payments processing to understand how things are going in billing. The way I work. As a fast learner with high work capacity, I can work independently as well as in a team. Analytical mindset allows me to work efficiently with large data volumes, while effective communication skills serve me to resolve problematic situations. Being confident in investigating unresolved cases give me the opportunity in exploring innovative ways to work. Skills: in Agile - managing multiple cases following Agile methodology; in Jira - actively administrating backlog to provide clear direction to the other teams; in Confluence - knowledge bases updating; in MS Office - using formulas and building pivot tables in Excel, creating presentions of business plans in PowerPoint, agreements preparing in Word; in data analysis - analysing various data with Tableau; in market research - using it to discover new billing logics and features in e-commerce products. in coding - using basic SQL requests (data extracting) and learning C# (grasp of the product development process). Work experience: Compliance Specialist (November 2017 - April 2019) - communication with customers and colleagues from other departments (Finance, Development & Legal); reviewing customers' documents (KYC); obtaining confirmatory documents on customers transactions (AML); preparing the results of reviewing customer's documents and financial transactions. Account Specialist (May 2019 - present) - opening of merchant accounts (foreign banks and PSP's); analysis of ratios and thresholds (approve ratio, chargeback ratio, etc.); researching competitors, new features and billing logics.
Jira, Account Management, Communication Skills, Analytical Skills, Excel, Online payment systems, E-commerce, Fintech, Agile, Product management, Scrum, English, SQL, A/B testing, Product research
What I am looking for. While trying to become responsible for a breakthrough in the IT industry, I am looking for the opportunity to work in a speedy growing environment where I will be able to use my experience and knowledge to the fullest.
Kyiv · $1100 · 10 years of experience · Intermediate
5 лет работы Персональным Ассистентом собственников бизнеса в различных сферах ( Ит-компания, кофейный бизнес, строительство). Обязанностей было очень много и все они были разносторонние.Также работала экономистом по МТО 2 года. Хотела бы попробовать себя в качестве Account manager, либо Junior Project Manager. Английский на данный момент уровня Intermediate, но в стадии дальнейшего изучения. Подходит как и удаленная работа, так и офисная на весь день.
Account Management, Support, Customer service, customer support, Customer care
Remote work, Ukraine · $400 · 2.5 years of experience · Intermediate
PHP (Beginer), MySQL, HTML, CSS. Офисный софт - MSOffice, немного владею редактором фото. Стрессоустойчив, быстро обучаюсь новому, настойчив, не конфлитую. К проблемным ситуациям подхожу экстраординарно. "Любой опыт - тоже опыт".
Желание учиться и иметь достойную работу.
Интересную работу на фулл день с обучением большему.
Dnipro, Dnipro · $800 · 2 years of experience · Advanced/Fluent
My main goal is to provide excellent customer care to the clients. There are different cases every day, starting from pre-sales about the hosting services the company provides and ending on fixing errors on the server-side/client-side, setting SSL certificates. Fixing such errors as 404,503,408, Internal Server Error, fatal errors in the code, etc. I am planning to become an iOS Developer later, this is the area I want to grow.
Jira, SQL, Web Testing, Confluence, Windows, Agile, Scrum, bug life cycle, SSH, Hosting, WebServices, Troubleshooting
Became Google Guru, quick at learning, from the beginning I didn't even know what hosting had been, etc.
Challenging tasks, NO SALES, friendly environment, bonuses, food(?)