Kyiv · $1200 · 1 year of experience · Upper Intermediate
Cybersecurity Bachelor. Middle 2-nd level support engineer/ Requirements analysis and handling/QA
Linux, Analysis, Scrum, Analytics, Cyber Security, Information Security, Security, SQL, English, Deutsch , Network Security, Networking, Cisco
Kyiv · $1500 · 1 year of experience · Upper Intermediate
Навыки Business Analysis Jira Agile Confluence Requirements analysis English SQL SDLC Analytical Skills Team management Software Development Life Cycle communication BABOK BPMN Scrum
Business Analysis, Jira, Agile, Confluence, Requirements analysis, English, SQL, SDLC, Analytical Skills, Team management, Software Development Life Cycle, communication, BABOK, BPMN, Scrum
Kyiv · $1200 · 4 years of experience · Advanced/Fluent
Affiliate Support Manager (CPA-network) - Responding to client inquiries about the product through chat or e-mail - Diffuse and resolving various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction - Communicating to development team regarding support cases Customer Relations Manager/ Customer Service Representative (Housing rentals) - Provided supervision of a team of 10+ managers. - Supported sales reps and managers by providing information on various matters and making adjustments to accounts as needed. - Monitored managers for quality assurance - Placate escalated service calls using diplomacy and tact, ensuring that customer's needs are addressed to maintain client satisfaction, retention, and ongoing business. Customer Support Engineer (Tier I - Tier II, SaaS,activity monitoring software) - Assist with customer service calls on accounts, answer customer inquiries, solve problems, and provide new product information to customers and clients - Communicated to development team regarding support cases - Managed a high volume workload within a start-up environment. Resolved an average of 400 tickets week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
customer support, Customer service, English, Customer Support Expertise, Service Desk, Account Management, zendesk, Support, Customer care, conflict resolution skills, Ability to use positive language, great communication skills, Project Management, helpdesk, Confluence, HTML
Hi, I am Ivan. And I know things about customer service. I’ve been working with customers from all around the world for almost 4 years by now. My experience of taking care of customers and, of course, making them happy and loyal — that's what makes me a strong candidate for a position of customer support representative. My average CSAT score - 95-97%
Job expectations: - Flexible working hours - Competitive salary - Career growth Stop list: Housing rentals Gambling Call-Centres
Kyiv · $2000 · 2.5 years of experience · Advanced/Fluent
Business development/affiliate manager in CPA network
Affilate marketing, Business Developement, Account Management, Project Management
Dnipro · $600 · 6 years of experience · Pre-Intermediate
Linux,Windows Server 2003-2012,VMWare ESXi,системы инвентаризации (OCS Inventory, GLPI), система резервного копирования CrashPlan,поиск неисправностей и ремонт компьютерной техники
Интересные задачи, адекватный менеджмент, дружный коллектив.
Kyiv · $1200 · More than 10 years of experience · Upper Intermediate
Head of sales in Web Studio at TemplateMonster for last 9 years. My main responsibilities were - KPI implementation, new services development within R&D process, sales trainings, business strategies, statistics collection and further analysis, workflows and instructions writing, crisis management, complete reformatting of the work system and main processes, interview and internships for new employees, holding team buildings, one-to-one meetings, retrospective meetings, monthly and weekly reports, dealing with other departments to achieve better result for the whole company. I launched new services and sales channels which increased overall income twice, a lot of marketing companies were successfully accomplished with the help of me, overall customer satisfaction was increased in 6 times due to new workflows and KPIs.
head of sales, sales team lead, team lead, Team management, Business Development, Product management
Kyiv, Berlin, London, Amsterdam, USA, EU, Canada · $1500 · More than 10 years of experience · Pre-Intermediate
Key competencies and skills: Strong knowledge of Windows administration Base knowledge of Linux administration Installation and configuration of VMware ESXi and Windows Hyper-V virtualization systems Configuration and maintenance of L2/L3 network equipment: HP, Cisco, Mikrotik and Next-Gen Firewalls Fortinet, Cisco ASA Troubleshooting network Knowledge of Zabbix monitoring system Strong knowledge of backup systems Veeam Backup & Replication Design and implementing a new core network for a company Knowledge of service desk application Zoho Preparation of technical documentation Communication and collaboration with different departments Work planning and managing of IT department Integration of IT systems on dedicated servers abroad. Transferring the existing infrastructure and services of the company. Creating and preparing servers, setting up a GPO. Installation of the hypervisor VmWare, Hyper-v. Configuration of Veeam Backup & Replication. Transferring physical servers to virtualization.
Windows, Support, Networking, head of customer support, customer support
Zaporizhzhya, Dnipro · $1200 · 3 years of experience · Beginner/Elementary
Повна підтримка офісної інфраструктури.
Support, Networking, helpdesk, Account Management, Microsoft Office, Windows, Email support specialist
Kyiv, Odesa, Lviv, USA, Canada, EU, Kyiv · $2000 · 3 years of experience · Advanced/Fluent
Kyiv, Lviv · $850 · 8 years of experience · Advanced/Fluent
product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;
Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.